Meridian America Link/Customer Controlled Routing manual

Chapter 13: Meridian Mail configuration 363

Table 137

LD 11ÑDefining virtual agent DNs for voice channels (continued)

Prompt	Response		Comment
KEY	7	A06	Assign an A06 (6-party conference) key where
			7 = key number
KEY	9	RLS	Key 9 should be RLS (Release)
KEY	<cr>		An empty carriage return at the last KEY
			prompt ends key definition input

Ñ end Ñ

Configuring Meridian Mail for Host Enhanced Voice Processing (HEVP)

To configure the Meridian Mail system for the Host Enhanced Voice Processing (HEVP) feature of Meridian Link, perform the following tasks:

1.Add the Meridian Mail ACD DN for HEVP applications to the Meridian Mail VSDN Table.

2.Create and dedicate voice channels for HEVP applications in the Channel Allocation Table (CAT).

3.Define a new mailbox to store voice prompts for the HEVP application.

Adding the Meridian Mail ACD DN to the Voice Service DN (VSDN) Table

The procedure that follows describes how to add the ACD DN you defined in LD 23 on the Meridian 1 (see ÒCreating a Meridian Mail ACD queueÓ earlier in this chapter) to the list of DNs in the Meridian Mail Voice Service DN (VSDN) Table. Table 138 shows examples of entries for each service type (Voice Messaging, Voice Menu, and Meridian 1 Access).

Meridian Link Release 5C/CCR Release 3C Installation and Upgrade Guide