TEFAL LIMITED GUARANTEE

COOKWARE/BAKEWARE/PRESSURE COOKERS

The TEFAL guarantee

TEFAL frying pans and saucepan, kitchen ustensils and pressure cookers along with their accessories are guaranteed by TEFAL against any material or manufacturing defect, for 2 years from the date of purchase or delivery date, in the country of purchase. In the event of a problem, the user must contact their local TEFAL Customer Services, details available in their product instructions, or on packaging, or in the corresponding Country List published in the Guarantee section on www.tefal.com. Once the product has been received and the guarantee and defect have been confirmed, a new product or equivalent will be sent in exchange, or a repair will be carried out in the case of pressure cookers. Under the terms of this guarantee TEFAL has no further obligations other than to replace a faulty product.

Exclusions

This commercial guarantee does not cover damage arising from shocks, improper use, failure to follow the instructions for use and maintenance, or as a result of an unauthorised modification or

repair. It also does not include normal product wear and tear, nor the following cases:

 

- overheating, prolonged exposure to the heat from a flame or when empty

- stains, discoloration or scratches on the inside or outside

- any accident caused by fire, flood, etc…

- dust or insects getting inside the product

- professional use or in the workplace

- regular replacement of consumable parts (seals, batteries ...)

- products knocked or dropped

- any glass or porcelain ware in the product

- damage from thermal shocks

 

Details of the non-stick cookware guarantee

The non-stick coating is also guaranteed for 2 years against blistering and peeling. This guarantee does not cover sticking or damage caused by incorrect use nor in the cases as listed above. TEFAL guarantees that the non-stick coating complies with regulations covering materials in contact with food.

Additional stainless steel guarantee (limited to products with the star(s) engraved on the base)

TEFAL stainless steel products identified by a or  marking engraved at the bottom of the pan or pot, have 5 year guarantee for () or a 10 year guarantee for () from the date of purchase or delivery date, against any faulty materials or workmanship related to the stainless steel material provided the product is used in accordance with the manufacturer’s recommended product instructions. This guarantee does not include any damage due to inappropriate use or resulting from knocks, falls, yellowing and blueing, or in other exclusion cases listed above in the TEFAL guarantee.

Additional guarantee for Jamie Oliver products made of stainless steel

Jamie Oliver by TEFAL stainless steel products have a 10 year guarantee from the date of purchase or delivery date, against any faulty materials or workmanship related to the stainless steel material provided the product is used in accordance with the manufacturer’s recommended product instructions. This guarantee does not include any damage due to inappropriate use or resulting from knocks, falls, yellowing and bluing, or in other exclusion cases listed above in the TEFAL guarantee.

Specific for the Ingenio-5 range (as stated on the product packaging): characteristics to the guarantee for the INGENIO-5removable handle

The Ingenio-5removable handle is guaranteed by TEFAL for 10 years, from the date of purchase, against any material or manufacturing defect.

Special exclusions for the Ingenio-5removable handle:

-Use with a recipient of a brand other than TEFAL

-Burns caused by gas flame

-Use in an oven

-Cleaning in a dishwasher

-Use for lifting a load greater than 10 kg