Troubleshooting Sprint Mobile Broadband USB Modem OvationTM
U760
By Novatel WirelessTM
If you are unable to resolve your issue using the Troubleshooting steps below, pleasecontact Sprint Customer Service at
1.The Sprint SmartView software does not detect the Novatel Wireless U760 USB Modem.
There are several reasons why this behavior may occur, one of the following should rectify the issue:
•The U760 is not fully inserted into the USB port
U760 must be fully inserted into the USB port of your computer (either directly, or through the optional extension cable) in order for the drivers to be installed and for the Sprint SmartView software to recognize the USB modem.
If necessary, remove and reinsert the U760 USB modem into the USB port on the computer.
If this does not resolve the problem, try using another USB port (if available).
If the modem is still not recognized, remove the U760 USB modem and reboot the computer. Once the computer is booted up, plug in the U760 USB modem again.
•If you are using a USB extension cable other than the Novatel U760 USB extension cable provided please remove it and plug the U760 directly into the USB port or use the use the USB cable provided with the modem.
•The U760 drivers are not installed or are incorrectly installed.
Remove the U760 from the USB port
Uninstall the Sprint SmartView software.
Windows XP
At Windows Start button: Start > Control Panel
Double click Add/Remove Programs
Select Sprint SmartView and press the Remove button Window Vista
At Windows Start button: Start > Control Panel
Double click Programs and Features
Select Sprint SmartView and press the Uninstall button MAC OS 10.4 & 10.5
At MAC Applications: Finder > Applications > Sprint SmartView > Double Click on Sprint SmartView Uninstaller
Or if the uninstaller is not present, right click on the Sprint SmartView icon and select “Move to Trash”.
Insert the U760 USB modem into the computer’s USB port and wait for the installation process to complete.
The drivers and software should now be correctly installed. In Windows, you can validate this by checking the Device Manager to make sure there are no exclamation marks (“!”) showing up. If this icon appears, there is a problem with the driver.
Open the Sprint SmartView software and, on the Mobile Broadband tab, click Connect to verify you can connect.