TROUBLESHOOTING GUIDE
Check the following before requesting service.
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| SYMPTOM |
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| POSSIBLE CAUSE |
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| POSSIBLE SOLUTION |
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| GENERAL |
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| No Power. |
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| AC Cord unplugged. |
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| Plug in the AC cord to an AC outlet. |
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| Power on, but unit not functioning |
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| Condensation has formed. |
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| Unplug the unit and wait about 1 to 2 |
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| properly. |
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| hours to allow the player to dry. |
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| Wrong type of CD inserted. |
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| This unit cannot play discs, other than |
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| DVD, VCD or standard CDs. |
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| Unit needs to be reset |
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| Press the POWER button OFF, and |
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| then back ON, or press the POWER |
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| button to OFF (STANDBY), then unplug |
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| the power cord. Wait 1 minute and then |
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| plug the unit back in. |
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| The disc is dirty or inserted incorrectly. |
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| Clean disc and insert label |
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| Some features and functions are not |
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| This is normal, try another function. |
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| available on all discs. |
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| No picture. |
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| The equipment is not connected properly. |
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| Connect the equipment according to |
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| the instructions in this manual. |
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| The INPUT of the TV is not set to receive |
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| Select the appropriate video input |
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| the DVD signal output. |
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| mode, usually VIDEO or AV. |
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| The video cables are not securely |
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| Connect the video cables securely. |
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| connected. |
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| The connected TV power is off. |
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| Turn the TV on. |
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| No sound. |
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| The equipment is not connected properly. |
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| Connect the equipment according to |
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| the instructions in this manual. |
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| The equipment connected with the audio |
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| Select the appropriate audio input |
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| cable is not set to receive the DVD signal |
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| mode. |
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| input. |
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| The audio cables are not securely |
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| Connect the audio cables securely. |
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| connected. |
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| The connected receiver’s power is off. |
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| Turn the audio receiver on. |
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| Playback picture rolls. |
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| Unit needs to be reset to NTSC. |
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| Turn unit off and then back on to auto set it. |
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| The playback picture is poor. |
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| The disc is dirty. |
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| Clean the disc. |
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| The Search feature is not working. |
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| Some discs have sections that do not |
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| This is normal on some discs. |
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| allow searching. |
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| The 4:3 (16:9) picture is not |
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| Wrong menu option is selected in the |
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| Select the correct TV type which |
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| appearing properly. |
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| SETUP MENU. |
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| matched the TV you are using. |
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| The remote control is not working. |
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| The batteries are weak or dead. |
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| Install fresh batteries. |
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| The batteries are not installed properly. |
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| Install batteries according to the diagram. |
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| The remote is not aimed at the sensor. |
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| Aim the remote at the sensor. |
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| Distance is too far or there is too much |
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| Operate within 20ft, or reduce the light |
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| light in the room. |
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| in the room. |
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| There is an obstacle in the path of the |
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| Move obstacle. |
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| beam. |
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| The PREFERENCES menu cannot |
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| There is a CD is the disc tray. |
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| Remove the disc from the disc tray, as |
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| be accessed (it is dimmed) in the |
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| there cannot be any disc inserted when |
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| SETUP MENU. |
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| setting the preferences. |
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| 30 |
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