The song skips or does not play at all, but the song title shows. What is the cause? There are several reasons why a song (file) can not play.
1)The file may be corrupted when it was converted from the CD or when it was copied over to the player during the transfer process. Make sure that the complete song (file) is copied to the player before disconnecting the USB cable. When copying is complete, Click on the "Safely Remove Hardware" icon in the tray on the bottom right hand side of your desktop and wait for the window that will state you can safely remove the drive. This needs to be completed prior to removing the device from the USB cable or removing the USB cable.
2)The song may be copy protected (DRM) and you do not have the right to play it or you do not transfer the song to the player through Windows Media Player. You can place your mouse pointer over a MP3 or WMA icon or song title for the file on your PC and a window will open with information on the file (or you can
3)If you used Windows Media Player check (Tools, Options, etc.) that the "Copy settings" that the songs (files) were not set to "Copy Protect Music" when they were converted to WMA or MP3 from your CD's to your PC.
How do I use the SD Card? Do I need to turn off the device to remove or insert the card? The player should be turned off prior to removing or inserting a SD Card. Card damage or file corruption could occur if these procedures are not followed.
When inserting the card, check the card icon above the card slot on the player that shows how the card should to be inserted.
Sometimes I have a little difficult inserting the USB cable, what is the problem?
The USB cable needs to be inserted correctly; there is a slot alignment key on the male connector that inserts into female connector of the player. DO NOT force this plug into the slot; it could cause damage to the device and/or the PC that is being connected to (and could void the warranty).
I want to remove my files from the SD card, should I just delete them?
Yes, you can just delete them or you can format the card using FAT32. Go to "My Computer", put your mouse pointer over the correct drive letter for the player and right click > Format > choose FAT32 and then format.
I am not able to put more songs onto it though it has more capacity left. (For example 1 GB SD card)
Please format the SD card in FAT32 format. It is because the format of FAT16 has a limitation of the files supported.
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