Other Information
Issues | Solutions and Explanations |
Sound Quality | •• First of all, please perform the Sound Test to confirm that your TV audio is properly |
| operating. (go to MENU - Support - Self Diagnosis - Sound Test) |
| •• If the audio is ok, the sound problem may be caused by the source or signal. |
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There is no sound or the | •• Please check the volume of the device (Cable/Sat Box, DVD, |
sound is too low at maximum | connected to your TV. |
volume. |
|
The picture is good but there | •• Set the Speaker Select option to TV Speaker in the sound menu. |
is no sound. | •• If you are using an external device, make sure the audio cables are connected to |
| |
| the correct audio input jacks on the TV. |
| •• If you are using an external device, check the device’s audio output option (ex. |
| you may need to change your cable box’s audio option to HDMI when you have a |
| HDMI connected to your TV). |
| •• If you are using a DVI to HDMI cable, a separate audio cable is required. |
| •• Reboot the connected device by reconnecting the device’s power cable. |
The speakers are making an | •• Check the cable connections. Make sure a video cable is not connected to an |
inappropriate noise. | audio input. |
| •• For aerial or cable connections, check the signal strength. Low signal level may |
| cause sound distortion. |
No Picture, No Video |
|
The TV will not turn on. | •• Make sure the AC power cord is securely plugged in to the wall outlet and the TV. |
| •• Make sure the wall outlet is working. |
| •• Try pressing the POWER button on the TV to make sure the problem is not the |
| remote. If the TV turns on, refer to “The remote control does not work” below. |
The TV turns off automatically. | •• Ensure the Sleep Timer is set to Off in the Time menu. |
| •• If your PC is connected to the TV, check your PC power settings. |
| •• Make sure the AC power cord is plugged in securely to the wall outlet and the TV. |
| •• When watching TV from an aerial or cable connection, the TV will turn off after 10 |
| ~ 15 minutes if there is no signal. |
There is no picture/video. | •• Check cable connections (remove and reconnect all cables connected to the TV |
| and external devices). |
| •• Set your external device’s (Cable/Set top Box, DVD, |
| match the connections to the TV input. For example, if an external device’s output |
| is HDMI, it should be connected to an HDMI input on the TV. |
| •• Make sure your connected devices are powered on. |
| •• Be sure to select the TV’s correct source by pressing the SOURCE button on the |
| remote control. |
| •• Reboot the connected device by reconnecting the device’s power cable. |
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