Samsung SR-34NMA Problems and Solutions

Problems and Solutions

GB

Before contacting the after-sales service, perform the following simple checks. They may save you the time and expense of an unnecessary call.

Problem	Explanation/Solution
The fridge/freezer is not operating at	◆ Check that the fridge/freezer is correctly plugged in.
all and the light does not come on	◆ Check that the wall outlet is switched on and working correctly.
when you open the refrigerator door

Food in the freezer does not freeze ◆ Is the temperature set correctly? If ice cream in the freezer is too soft,

correctlyturn the temperature dial towards COLDER; if it is too hard, turn the dial towards COLD.

◆Is the room temperature too high? Is the appliance exposed to direct sunlight or a source of heat? Change its position if possible.

Food freezes in the refrigerator ◆ Is the temperature set to COLDER? Turn the temperature dial towards COLD.

◆Is the room temperature too low? If it is very low, the thermostatic controls may function incorrectly. Increase the temperature in the room or move the fridge/freezer to another position.

The fridge/freezer makes unusual ◆ Check that the fridge/freezer is installed on a level, stable surface

noiseswith sufficient space around it; adjust the front feet if necessary (see page 6 for further details).

◆Are there any objects behind or under the fridge/freezer?

◆Is the noise coming from the compressor or does it sound like running water (refrigerant circulating)? These noises are normal.

There is a bad smell in the refrigerator or freezer

◆Is an item of food going bad?

◆Is all food stored in sealed containers or covered?

◆Has dew developed in the vegetable bin? Clean and dry the bin.

◆Are the evaporation slots at the front of the freezer clogged? Clean and dry them carefully.

◆Clean the bio-deodorizer (refer to page 12).

Dew develops in the refrigerator	◆ Have you left the door open for a long time?
	◆ Is something preventing the door from closing properly?
	Carefully clean and dry the door seals.
	◆ Have you stored food or liquids in a container without a cover?
	Leave all food and liquids to cool before placing them in the
	refrigerator and keep them covered.
Frost develops in the freezer	◆ Have you left the door open for a long time?
	◆ Is something preventing the door from closing properly?

Carefully clean and dry the door seals.

◆ Are the evaporation slots at the front of the freezer clogged? Clean and dry them carefully.

◆ Have you left enough room for the air to circulate? Space the food out as evenly as possible.

The rear or sides of the fridge/ freezer are warm

◆Is the room temperature too high or is the fridge/freezer exposed to a direct source of heat, causing the fridge/freezer to operate intensively? Move the fridge/freezer to a better position if possible.

◆Is there an excessively high humidity level in the room? Move the fridge/freezer to a better position if possible.

If you cannot solve the problem, note:

◆The nature of the problem and any warranty information

◆The type and model indicated on the centre of the fridge/freezer Then contact your local dealer or nearest Samsung after-sales service.

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