Cisco Systems ICM Software Version 4.5 manuals
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When we buy new device such as Cisco Systems ICM Software Version 4.5 we often through away most of the documentation but the warranty.
Very often issues with Cisco Systems ICM Software Version 4.5 begin only after the warranty period ends and you may want to find how to repair it or just do some service work.
Even oftener it is hard to remember what does each function in Flat Panel Television Cisco Systems ICM Software Version 4.5 is responsible for and what options to choose for expected result.
Fortunately you can find all manuals for Flat Panel Television on our side using links below.
Cisco Systems ICM Software Version 4.5 Manual
328 pages 2.5 Mb
iii 3 Contents13 Preface17 1. Overview37 2. The Admin Workstation49 3. Creating a Report69 4. Reporting Basics107 5. Setting Thresholds and Drill-Downs117 6. Scheduling Reports125 7. Available Data126 7.1. Skill Group Data128 7.2. Agent Data Assistance calls percent. The percentage of time that the agent Conference calls in. The number of incoming calls on which the Conference calls average. The average time in seconds that the Conference calls percent. The percentage of time that the agent Conference calls out. The number conference calls the agent Conference calls out average. The average time in seconds that the Conference calls out percent. The percentage of time that the agent 132 7.3. Agent States and Time Allocations141 7.4. Service Data 7.4.1. Call Counts Calls in progress. The total number of calls in progress at the Calls routed. The total number of calls routed to the service by the Calls incoming. The total number of calls coming in to the service 142 Calls offered. The total number of calls offered to the service during Calls answered. The number of calls to the service that were Calls handled. The number of calls answered and finished for the Outgoing calls. The total number of outgoing calls made by agents Calls held. The number of calls to the service currently queued for 7.4.2. Service Level 143 Abandoned calls ignored. The number of calls answered within the Abandoned calls negatively impact service level. The number of Abandoned calls positively impact service level. The number of 145 7.5. Enterprise Data 7.5.1. Enterprise Calculations 146 7.6. Trunk Group Data Trunks in service. The number of trunks in the trunk group that are All trunks busy. The total time in seconds that the trunk group was Trunks idle. The number of trunks in the trunk group that are non- Calls Abandoned. The number of calls to the trunk group that were Calls in. The number of incoming calls received on the trunk group Calls out. The number of outbound calls sent on the trunk group In service time. The aggregate number of seconds that trunks in the In use inbound time. The aggregate number of seconds that trunks In use outbound time. The aggregate number of seconds that trunks 147 7.7. Network Trunk Gr oup Data7.8. Service Array Data 148 7.9. Route Data149 7.10. Peripheral Data150 7.11. Application Gateway Data Requests. The number of requests sent to the host system during the Rejects. The number of query requests that were rejected by the host Maximum delay. The longest response time, in milliseconds, for Average delay. The average response time, in milliseconds, for all Unavailable. The number of requests attempted while no host Errors. The number of errors that occurred for requests to the host Timeouts. The number of requests to the host system that timed out 151 7.12. Call Type Data Calls routed. The number of calls of this call type that have been Default routing. The number of calls of this type for which the ICR Network default routing. The number of calls of this type for Return busy. The number of calls of this type that the ICR routed to Return ring. The number of calls of this type that the ICR routed to 7.13. Routing Client Data Routing client responses. The number of route responses to the Mean routing client responses. The mean time, in milliseconds, for Receive in error. The number or routing requests from the routing Timeout calls. The number of route responses to the routing client Late calls. The number of route responses to the routing client that Late threshold. The time limit imposed by the routing client (for Maximum delay. The maximum delay, in milliseconds, of route Discarded calls. The number of routing requests from the routing 152 7.14. Schedule Import Data153 8. Template Reference289 Glossary319 Index
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