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Polycom RMX 1800 Manual

Polycom RMX 1800 Manual

538 pages13.11 Mb

3Table of Contents
- Polycom RMX 1800 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
- 4Additional Conferencing Information . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
- 5Cascading Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
- 6Entry Queues, Ad Hoc Conferences and SIP Factories . . . . . . . . . . . 7-1
- 7Operator Assistance & Participant Move . . . . . . . . . . . . . . . . . . . . . 10-1
- 8Conference Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-1
- Conference and Participant Monitoring . . . . . . . . . . . . . . . . . . . . . . . 12-1
- Recording Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13-1
- 9Users, Connections, and Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14-1
- 10The Call Detail Record (CDR) Utility . . . . . . . . . . . . . . . . . . . . . . . . . . 17-1
- 11RMX Manager Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18-1
- Collaboration Server Administration and Utilities . . . . . . . . . . . . . . 19-1
- 13System Configuration Flags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20-1
- Collaboration Server Hardware Monitoring . . . . . . . . . . . . . . . . . . . . 21-1
- Appendix A - Disconnection Causes . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
15Polycom RMX 1800 Overview
- About the Polycom RMX 1800 Administrators Guide
  - 16Who Should Read This Guide?
    - Prerequisites
  - How This Guide is Organized
- 17About the Polycom RMX 1800 System
  - Network Services Guidelines
    - IP Networks
- 18Workstation Requirements
19Conference Profiles
- Conferencing Mode
- 20AVC Conferencing - Continuous Presence (CP) Conferencing
  - 21Video Protocol Support in CP Conferences
  - 22AVC Conferencing Parameters
    - Basic Conferencing Parameters
    - 23Supplemental Conferencing Features
    - Operator Conferences (CP only Conferences)
  - 24Default Profile Settings in CP Conferencing Mode
    - 25This Profile is automatically assigned to the following conferencing entities:
- 26Viewing Profiles
  - Profile Toolbar
- 27Modifying an Existing Profile
- Deleting a Conference Profile
- Defining New Profiles
  - 28Defining AVC - CP Conferencing Profiles
    - 302-12
    - 5Define the following parameters:
    - 316Click the Video Quality tab. The New Profile Video Quality dialog box opens.
    - 342-16
    - 8Click the Video Settings tab. The New Profile - Video Settings dialog box opens.
    - 9Define the video display mode and layout using the following parameters:
    - 3912 Define the following parameters:
    - 41The New Profile - IVR dialog box opens.
    - 16 If required, set the following parameters:
    - 4319 Click the Site Names tab to display the Site Names dialog box.
    - 462-28
- 49CP Conferencing Additional Information
  - Overlay Layouts
  - 51Message Overlay for Text Messaging
  - 52Chinese Font Types
  - 53Site Names Definition
- 54Exporting and Importing Conference Profiles
  - Exporting Conference Profiles
    - Exporting All Conference Profiles from an MCU
    - 55Exporting Selected Conference Profiles
  - 56Importing Conference Profiles
59Video Protocols and Resolution Configuration for CP Conferencing
- Video Resolutions in AVC-based CP Conferencing
  - Video Display with CIF, SD and HD Video Connections
  - 60H.264 High Profile Support in CP Conferences
  - CP Conferencing with H.263 4CIF
    - H.263 4CIF Guidelines
- 61The CP Resolution Decision Matrix
  - 62H.264 Base Profile and High Profile Comparison
  - 67Default Minimum Threshold Line Rates and Resource Usage Summary
    - The following table lists the resource capacity in various Polycom RMX 1800 configurations.
- 68Resolution Configuration for CP Conferences
  - Accessing the Resolution Configuration Dialog Box
  - 69Modifying the Resolution Configuration
    - Resolution Configuration - Basic
    - 70Resolution Configuration Pane
    - 71Resolution Configuration - Detailed
  - Flag Settings
    - Minimum Frame Rate Threshold for SD Resolution
- 73Additional Video Resolutions
75Additional Conferencing Information
- Content Sharing
  - H.239 Protocol
  - 76SIP BFCP Content Capabilities
  - 77Defining Content Sharing Parameters for a Conference
  - 79Content Sharing Parameters in Content Highest Common (Content Video Switching) Mode
  - 89Modifying the Threshold Line Rate for HD Resolution Content
  - 90Exclusive Content Mode
  - 92Stopping a Content Session
  - Content Broadcast Control
    - 93Giving and Cancelling Token Ownership
  - 94Managing Noisy Content Connections
    - Content Display Flags
  - Forcing Other Content Capabilities
  - Content Sharing via the Polycom CCS Plug-in for Microsoft Lync Clients
- 95Video Preview
  - Video Preview Guidelines
  - 96Workstation Requirements
    - Testing your Workstation
  - 97Previewing the Participant Video
- 98Auto Scan and Customized Polling in Video Layout
  - 99Enabling Auto Scan and Customized Polling
    - Auto Scan
    - Customized Polling
- 101Media Encryption
  - Media Encryption Guidelines
    - 102Mixing Encrypted and Non-encrypted Endpoints in one Conference
    - 103Direct Connection to the Conference
      - *
      - 4-30
    - 104Connection to the Entry Queue
      - *
    - Moving from the Entry Queue to Conferences or Between Conferences
      - *
    - Recording Link Encryption
  - 105Encryption Flag Settings
  - 106Enabling Encryption in the Profile
  - 107Enabling Encryption at the Participant Level
  - 108Monitoring the Encryption Status
- 109Packet Loss Compensation (LPR and DBA)
  - Packet Loss
    - Causes of Packet Loss
    - Effects of Packet Loss on Conferences
  - Lost Packet Recovery
    - Lost Packet Recovery Guidelines
- 112Lecture Mode
  - Enabling Lecture Mode
    - Selecting the Conference Lecturer
    - Enabling the Automatic Switching
  - 114Lecture Mode Monitoring
  - 116Restricting Content Broadcast to Lecturer
  - 117Muting Participants Except the Lecturer
- 119Audio Algorithm Support
  - SIP Encryption
  - Mono
  - Stereo
  - 120Monitoring Participant Audio Properties
- 122Permanent Conference
  - Enabling a Permanent Conference
123Cascading Conferences
- Video Layout in Cascading conferences
  - 124Flags Controlling Cascade Layouts
  - DTMF Forwarding
  - Play Tone Upon Cascading Link Connection
- 125Basic Cascading
  - 126Basic Cascading using IP Cascaded Link
    - Dialing Directly to a Conference
    - Dialing to an Entry Queue
    - Automatic Identification of the Cascading Link
    - Suppression of DTMF Forwarding
- 127Star Cascading Topology
  - 128Master-Slave Cascading
  - 135Monitoring Star Cascaded Conferences
- 136Cascading Conferences - H.239-enabled MIH Topology
  - MIH Cascading Levels
  - 137Cascading Topologies
  - MIH Cascading Guidelines in CP Licensing
  - 139Video Layout in Cascading CP Conferences
143Meeting Rooms
- Meeting Rooms List
  - 145Meeting Room Toolbar & Right-click Menu
    - The Meeting Room toolbar and right-click menus provide the following functionality:
- 146Creating a New Meeting Room
147Entry Queues, Ad Hoc Conferences and SIP Factories
- Entry Queues
  - 148Defining a New Entry Queue
    - 1507-4
    - 4Click OK. The new Entry Queue is added to the Entry Queues list.
  - 151Listing Entry Queues
  - Modifying the EQ Properties
  - Transit Entry Queue
    - Setting a Transit Entry Queue
- 153SIP Factories
  - Creating SIP Factories
  - Monitoring Registration Status
- 155Ad Hoc Conferencing
157Address Book
- 158Viewing the Address Book
  - 159Displaying and Hiding the Group Members in the Navigation Pane
  - Participants List Pane Information
  - Displaying and Hiding the Address Book
- 160Adding Participants from the Address Book to Conferences
  - Adding Individual Participants from the Address Book to Conferences
  - 161Adding a Group from the Address Book to Conferences
- 162Participant Groups
  - Managing Groups in the Address Book
- 163Managing the Address Book
  - Adding a Participant to the Address Book
  - 164Adding a New participant to the Address Book Directly
    - 1653Define the following fields:
    - 1668-10
    - 1688-12
    - 5Define the following Advanced parameters:
    - 169Substituting E.164 Number in Dial String
  - 170Adding a Participant from an Ongoing Conference to the Address Book
  - 171Modifying Participants in the Address Book
  - Deleting Participants from the Address Book
  - 172Copying or Moving a Participant
  - 173Searching the Address Book
  - Filtering the Address Book
- 177Obtaining the Display Name from the Address Book
  - Enabling and Disabling the Obtain Display Name from Address Book Feature
    - Enabling and Disabling the Obtain Display Name from Address Book Feature
- 179Importing and Exporting Address Books
  - Exporting an Address Book
  - Importing an Address Book
181Reservations
- Resources
- 182Reservations
- 183Using the Reservation Calendar
  - Toolbar Buttons
    - The toolbar buttons functions are described in Table 9-1.
  - 184Reservations Views
    - Week View
    - Day View
    - Today View
    - 185List View
  - 186Changing the Calendar View
- 188Scheduling Conferences Using the Reservation Calendar
  - Creating a New Reservation
    - 1929-12
- 194Managing Reservations
  - Viewing and Modifying Reservations
    - Using the Week and Day views of the Reservations Calendar
  - 196Adjusting the Start Times of all Reservations
  - 197Deleting Reservations
  - 198Searching for Reservations using Quick Search
199Operator Assistance & Participant Move
217Conference Templates
- 218Using Conference Templates
  - Toolbar Buttons
    - 219The Conferences List toolbar includes the following button:
- 220Creating a New Conference Template
  - Creating a new Conference Template from Scratch
  - 223Saving an Ongoing or AVC-based CP Operator Conference as a Template
- 224Starting an Ongoing Conference From a Template
  - Starting an Operator Conference from a Template (AVC Conferencing)
- 225Scheduling a Reservation From a Conference Template
- 227Deleting a Conference Template
- Exporting and Importing Conference Templates
  - 228Exporting Conference Templates
    - Exporting All Conference Templates from an MCU
    - 230Exporting Selected Conference Templates
  - 231Importing Conference Templates
233Conference and Participant Monitoring
- 234General Monitoring
- Conference Level Monitoring
  - Viewing the Properties of an Ongoing CP Conference
    - 235The Conference Properties - General dialog box with the General tab opens.
    - The following information is displayed in the General tab:
    - 23612-4
    - 2Click the Advanced tab. The Conference Properties - Advanced dialog box opens.
    - 3The following information is displayed in the Advanced tab:
    - 2374Click the Video Quality tab. The Conference Properties - Video Quality dialog box opens.
    - 23812-6
    - The following information is displayed:
    - 2395Click the Video Settings tab to list the video parameters.
  - 244Monitoring Operator Conferences and Participants Requiring Assistance (CP Conferences)
    - Requesting Help
    - 245Request to Speak
    - 246Participant Alerts List
- 247Participant Level Monitoring
  - Displaying Participants Properties
  - IP Participant Properties
  - 259Detecting SIP Endpoint Disconnection
261Recording Conferences
- 262Creating Multiple Virtual Recording Rooms on the RSS
- Configuring the Collaboration Server to Enable Recording
  - Defining the Recording Link
  - 264Enabling the Recording Features in a Conference IVR Service
  - 265Enabling the Recording in the Conference Profile
  - 267Recording Link Encryption
    - Recording Link Encryption Flag Setting
    - Recording Link Settings
- 268Managing the Recording Process
  - Recording Link Layout
  - 269Using the Collaboration Server Web Client to Manage the Recording Process
    - 27013-10
  - 271Using DTMF Codes to Manage the Recording Process
273Users, Connections, and Notes
- Users
  - User Types
    - Administrator
    - Administrator Read-only
    - Operator
    - Chairperson
    - Auditor
    - Machine Account
  - 274Listing Users
  - Adding a New User
  - 275Deleting a User
  - Changing a Users Password
  - 276Disabling a User
  - 277Enabling a User
  - Renaming a User
  - 278Machine Account
    - 279Monitoring
    - Active Directory
- 280Connections
  - Viewing the Connections List
- 281Notes
  - Using Notes
283IVR Services
- IVR Services List
  - 15-2
  - 284IVR Services Toolbar
    - The IVR Services toolbar provides quick access to the IVR Service definitions as follows:
- 285Adding Languages
  - 286Uploading a Message File to the Collaboration Server
    - 287Table15-2 lists the Message Types for each category:
- 288Defining a New Conference IVR Service
  - Defining a New Conference IVR Service
    - 2919Select the various voice messages and options for the chairperson connection.
    - 10 Click the Conference Password tab.
    - 29415-12
    - 300Change to Chairperson
- 301Entry Queue IVR Service
  - Defining a New Entry Queue IVR Service
  - 305Setting a Conference IVR Service or Entry Queue IVR Service as the Default Service
  - 307Modifying the Conference or Entry Queue IVR Service Properties
- 308Replacing the Music File
  - Adding a Music File
- 309Creating Audio Prompts and Video Slides
  - Recording an Audio Message
  - 312Creating a Welcome Video Slide
- 313Default IVR Prompts and Messages
  - The system is shipped with the following audio prompts and messages:
  - 31415-32
  - 315
- 316Volume Control of IVR Messages, Roll Call and Music
317IP Network Services
- IP Network Services
  - 318Management Network (Primary)
  - Default IP Service (Conferencing Service - Media and signaling)
  - Modifying the Management Network
    - 321
  - 323Modifying the Default IP Network Service
    - 32616-10
    - 6Click the Gatekeeper tab.
    - 7 Modify the following fields:
    - 33016-14
    - 11 View or modify the following fields:
    - 33216-16
    - 33314 Click the Security tab.
    - 15 Modify the following fields:
- 334Ethernet Settings
- 335IP Network Monitoring
  - 3373Click the H.323 tab.
  - The H.323 tab displays the following fields:
- 339NAT (Network Address Translation) Traversal
- Deployment Architectures
  - Remote Connection Using the Internet
  - 341FW (Firewall) NAT Keep Alive
    - System Configuration in SBC environments
      - 16-26
- 342Polycom RMX 1800 Network Port Usage
  - The following table summarizes the port numbers and their usage in the Polycom RMX 1800:
- 344LAN Redundancy
  - Requirements
  - Media, Signaling and Management Redundancy
  - Hardware Monitor Indications
- 346Multiple Network Services
  - Resource Allocation and Capacity
  - 347Using Multiple Network Service
    - Enabling Multiple Network Service
    - 348Defining New IP Network Service
    - 350Setting a Network Service as Default
    - 351Ethernet Settings
    - Signaling Host IP Address and MCU Prefix in GK Indications
    - Conference Profile
    - 353Reserving Video Resources for a Conference
    - Monitoring Conferences
  - 354Resource Report
    - Port Gauge Indications
355The Call Detail Record (CDR) Utility
- The CDR File
  - CDR File Formats
  - 356Multi-Part CDR Files
  - 357CDR File Contents
- 358Viewing, Retrieving and Archiving Conference Information
  - Viewing the Conference Records
    - 359Multi-part CDR File display
  - 360Refreshing the CDR List
  - Retrieving and Archiving Conference CDR Records
361RMX Manager Application
- Installing the RMX Manager
- 363Starting the RMX Manager Application
  - 364Connecting to the MCU
  - 366RMX Manager Main Screen
    - 367MCUs Pane
    - 368Conferences Pane
    - Collaboration Server Management
    - 369List Pane
    - Status Bar
    - Address Book
    - Conference Templates
- 370Adding MCUs to the MCUs List
  - 371
- 372Starting a Conference
  - 373Starting a Conference from the Conferences Pane
  - Starting a Reservation
  - 374Starting an Ongoing Conference or Reservation From a Template
- 375Monitoring Conferences
  - Grouping the Participants by MCU
  - Start Monitoring/Stop Monitoring
- 376Modifying the MCU Properties
- 377Disconnecting an MCU
- Removing an MCU from the MCUs Pane
- 378Changing the RMX Manager Language
- Import/Export RMX Manager Configuration
381Collaboration Server Administration and Utilities
- System and Participant Alerts
  - System Alerts
  - 383Participant Alerts
- 384RMX Time
  - Altering the clock
- 385Resource Management
  - Resource Capacity
    - The following table lists the resource capacity in various
    - 19-6
  - 386Resource Usage
    - AVC Conferencing - Continuous Presence
    - Forcing Video Resource Allocation to CIF Resolution
  - 388Resource Report
    - Displaying the Resource Report
  - 390Port Usage Threshold
    - Setting the Port Usage Threshold
    - 391SIP Dial-in Busy Notification
  - 392Port Usage Gauge
- 393System Information
  - 39419-14
- 395SNMP (Simple Network Management Protocol)
  - MIBs (Management Information Base)
  - Traps
  - MIB Files
    - Private MIBs
      - 19-16
    - 396Support for MIB-II Sections
      - The following table details the MIB-II sections that are supported:
    - The Alarm-MIB
      - MIB used to send alarms. When a trap is sent, the Alarm-MIB is used to send it.
    - H.341-MIB (H.341 H.323)
      - Gives the address of the gatekeeper. Supports H.341-MIB of SNMP events of H.323.
    - Standard MIBs
    - 397Unified MIB
      - 39819-18
  - 399Traps
    - Figure 1 An Example of a ColdStart Trap
    - Figure 2 An Example of an Authentication Failure Trap
    - 400Status Trap
    - RMX MIB entities that do not generate traps.
  - 402Defining the SNMP Parameters in the Collaboration Server
    - 40419-24
    - 10 Define the following parameters:
    - 11 Click the Add button to add a new Manager terminal.
    - 40819-28
    - 15 Define the following parameters:
- 409Audible Alarms
  - Using Audible Alarms
    - Audible Alarm Permissions
    - Stop Repeating Message
  - 410Configuring the Audible Alarms
    - User Customization
    - 411Replacing the Audible Alarm File
- 413Multilingual Setting
  - Customizing the Multilingual Setting
- 414Banner Display and Customization
  - 415Non-Modifiable Banner Text
    - Sample 1 Banner
    - Sample 2 Banner
    - Sample 3 Banner
    - Sample 4 Banner
  - 416Customizing Banners
  - Banner Display
    - Login Screen Banner
    - Main Screen Banner
- 417Software Management
  - Backup and Restore Guidelines
    - Using Software Management
- 418Ping Collaboration Server
  - Using Ping
- 419Notification Settings
- 421Logger Diagnostic Files
- 422Information Collector
  - Standard Security Mode
  - 423Using the Information Collector
  - 424Step 1: Creating the Information Collector Compressed File
  - Step 2: Saving the Compressed File
  - Step 3: Viewing the Compressed File
- 425Auditor
  - Auditor Files
    - Auditor Event History File Storage
    - 426Retrieving Auditor Files
  - 427Auditor File Viewer
  - 429Audit Events
    - Alerts and Faults
      - 43019-50
    - 431Transactions
      - Table 2 lists Transactions that are recorded by the Auditor.
- 432ActiveX Bypass
  - Installing ActiveX
- 434Resetting the Collaboration Server (RMX)
437System Configuration Flags
- Modifying System Flags
  - 43820-2
  - 439
  - 44020-4
  - 441
  - 44220-6
  - 443
  - 44420-8
  - 4455Click OK to close the Update Flag dialog box. 6Repeat steps 24 to modify additional flags.
  - 446Manually Adding and Deleting System Flags
    - 447
    - 44820-12
    - 45020-14
    - 45220-16
    - 453
    - 45420-18
    - 455
    - 456Manually Adding Flags to the CS_MODULE_PARAMETERS Tab
    - Deleting a Flag
  - 457Auto Layout Configuration
    - Customizing the Default Auto Layout
      - 45820-22
  - 459Automatic Password Generation Flags
    - 460Enabling the Automatic Generation of Passwords
463Collaboration Server Hardware Monitoring
- Viewing the Status of the Hardware Components
  - Hardware Monitor Pane Tool bar
- 464Viewing the Properties of RMX 1800 Hardware Components
  - 469Resetting the RMX 1800 DSP cards
  - 470Temperature Thresholds
471Appendix A
- Disconnection Causes
  - IP Disconnection Causes
477Appendix B
- Active Alarms
  - 478B-2
  - 479
  - 482B-6
  - 484B-8
  - 485
  - 486B-10
487Appendix C
- CDR Fields - Unformatted File
  - C-2
  - 488The Conference Summary Record
  - 489Event Records
    - Standard Event Record Fields
      - C-4
    - 490Event Types
      - 492C-6
      - 494C-8
      - 495
      - C-10
    - 496Event Specific Fields
      - The following tables describe the fields which are specific to each type of event.
      - 498C-12
      - 500C-14
      - 502C-16
      - 504C-18
      - 506C-20
      - 508C-22
      - 510C-24
      - 512C-26
      - 513
      - 514C-28
      - 516C-30
      - 518C-32
  - 519Disconnection Cause Values
    - 520C-34
    - C-36
  - 522MGC Manager Events that are not Supported by the Collaboration Server
525Appendix D
- Ad Hoc Conferencing
  - Ad Hoc Conferencing
  - 526System Settings for Ad Hoc Conferencing
    - Ad Hoc Settings
527Appendix E
- Participant Properties Advanced Channel Information
531Appendix F
- Configuring Direct Connections to the Collaboration Server
  - Management Network (Primary)
    - Configuring the Workstation
    - 533Connecting to the Management Network
537Appendix G
- SIP RFC Support
  - 538G-2

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