Chapter 3

Maintenance and troubleshooting

Tips for trouble-free performance

Your SMART Board interactive whiteboard is durable, but take care to prevent any
damage to it and its parts.
• Replace the pen when the nib wears out.
• Don’t touch the interactive surface with sharp or pointed objects.
• Don’t use adhesive tape on the interactive surface.
• Don’t set up and use your interactive whiteboard in an area with excessive levels
of dust, humidity or smoke.

Cleaning your interactive whiteboard

With proper care, your SMART Board interactive whiteboard will provide years
of trouble-free service. Follow these tips to keep your interactive whiteboard clean.
• To clean dust, dirt and finger grease, wipe the writing surface with a damp cloth
or sponge. Use mild soap, if required.
• Don’t spray cleaner directly onto the interactive surface. Instead, spray a light
amount of cleaner on a cloth and then gently wipe the interactive surface.
• Don’t allow excess cleaner to flow onto the frame’s reflective surfaces.
• Don’t touch the digital cameras located in the top corners of the frame. Don’t
attempt to clean the digital cameras without specific instructions from SMART
Technologies.
• If ink is accidentally used on your interactive whiteboard, remove the ink as soon
as possible. Ink becomes more difficult to remove the longer it stays on the
display surface.