GUARANTEE
Guarantee
Once again we would like to thank you for buying an Aarrow Ecoburn stove.
When you buy an Aarrow stove, you are not only buying a first class appliance - you are buying a commitment from us to look after you and your appliance for as long as you want.
The Ecoburn stoves come with a Lifetime Guarantee against splitting or cracking of the main body. The main body being defined as the steel outer casing and items fixed immovably to the casing. All other parts are covered by a
This Guarantee shall not apply to any part that has been altered in any way, or which in our judgment has been subjected to misuse, neglect, accident, abuse and fair wear and tear.
Items which would be subject to fair wear or tear, firebox liner panels, fuel retainers, throat plate, door rope, door glass and gaskets are not covered by the guarantee. However, should you have any problems with your appliance please contact your Aarrow stockist who will have the knowledge and facilities to help you.
Claims are not valid where the installation does not conform to local Building Regulations and fire codes.
The Guarantee is conditional upon the appliance being serviced and checked annually by a qualified heating engineer.
The Manufacturers decision shall be final.
If your appliance proves to be defective as a result of faulty materials or workmanship during the guarantee period, we will repair or replace it FREE OF CHARGE as long as the fire has been installed according to the manuals instructions and the Final Installation Check List on page 19 has been completed and signed by a suitably qualified engineer.
USE OF SPARE PARTS OTHER THAN THOSE SUPPLIED BY AARROW WILL INVALIDATE THE APPLIANCE WAR- RANTY.
AARROW WILL NOT BE RESPONSIBLE FOR ANY CONSEQUENTIAL OR INCIDENTAL LOSS, DAMAGE OR INJURY HOWEVER CAUSED.
All Guarantee periods commence on the date of purchase and are
Our Lifetime Guarantee is offered as an addition to your statutory rights.
If you think your fire is not working correctly or in the event of a breakdown, please call your local dealer.
When you contact them, they will want to know:
1.Your Name, Address/Post Code and Telephone Number
2.Serial Number
3.Clear and concise details of the fault
This installation and operating manual gives sufficient details to enable the appliance to be installed and maintained. If further information is required, our technical helpline will be pleased to help. Please telephone 01308 427234 or email : info@arada.uk.com
Please Note -
The appliance serial number can be found stamped into the the casing of the main stove body, centrally just below the bottom edge of the fire box apperature.
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