ADCP-61-471 • Issue 4 • June 2000 • Section 3: General Information

6 CUSTOMER INFORMATION AND ASSISTANCE

For customers wanting information on ADC products or help in using them, ADC offers the services listed below. To obtain any of these services by telephone, first dial the central ADC telephone number, then dial the extension provided below.

The central number for calls originating in the U.S.A. or Canada is 1-800-366-3891. For calls originating outside the U.S.A. or Canada, dial country code “1” then dial 952-946-3000.

Sales Assistance

•

Quotation Proposals

Extension 3000

•

Ordering and Delivery

 

•

General Product Information

Systems Integration

•

Complete Solutions (from Concept to Installation)

Extension 3000

•

Network Design and Integration Testing

 

• System Turn-Up and Testing

 

• Network Monitoring (Upstream or Downstream)

 

• Power Monitoring and Remote Surveillance

 

•

Service/Maintenance Agreements

 

•

Systems Operation

BBG Technical Assistance Center

•

Technical Information

Extension 3223

•

System/Network Configuration

E-Mail: technical@adc.com

•

Product Specification and Application

 

• Training (Product-Specific)

 

• Installation and Operation Assistance

 

• Troubleshooting and Repair/Field Assistance

Product Return Department

•

ADC Return Authorization number and instructions must

Extension 3748

 

be obtained before returning products.

E-Mail: repair&return@adc.com

 

 

 

 

 

Product information may also be obtained using the ADC web site at www.adc.com or by writing ADC Telecommunications, Inc., P.O. Box 1101, Minneapolis, MN 55440-1101, U.S.A.

Contents herein are current as of the date of publication. ADC reserves the right to change the contents without prior notice. In no event shall ADC be liable for any damages resulting from loss of data, loss of use, or loss of profits and ADC further disclaims any and all liability for indirect, incidental, special, consequential or other similar damages. This disclaimer of liability applies to all products, publications and services during and after the warranty period.

This publication may be verified at any time by contacting ADC’s Technical Assistance Center at 1-800-366-3891, extension 3223 (in U.S.A. or Canada) or 952-946-3223 (outside U.S.A. and Canada), or by writing to ADC Telecommunications, Inc., Attn: Technical Assistance Center, Mail Station #77, P.O. Box 1101, Minneapolis, MN 55440-1101, U.S.A.

© 2000, ADC Telecommunications, Inc.

All Rights Reserved

Printed in U.S.A.

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