ELITE SERIES USER MANUAL | PREFACE |
SERVICE INFORMATION
If your Elite Series product requires repair, please return it to the dealer from whom it was purchased. If it is not possible to return the product to your dealer, you may contact Rana Systems directly for factory or regional service information. You are responsible for all shipping or postage charges incurred upon shipment to Rana Systems or any designated Rana Systems service center. Rana Systems or our designated service center. will prepay all shipping charges incurred upon return shipment to you, provided the shipment is via a method acceptable to the factory and/or service center. Return shipping charges on out off warranty units may be included in the repair charges, at the discretion off Rana Systems or our service centers.
All returns to Rana Systems or our service centers must be accompanied by a Material Return Authorization number (MRA), written prominently on the outside of the shipping container. MRA numbers must be obtained directly from Rana Systems or the service center to which the product will be shipped. One service center cannot necessarily supply a MRA number for another service center.
If the repair is required during the warranty period, proof off purchase must be enclosed with the product. During warranty, we will replace or repair your Elite Series product without any parts or labor charges to you. If the Elite Series product requires service after the