Returning a Product

Include

If your product needs to be returned, the technical support representative will give you a Return Material Authorization (RMA) number.

◊Record the RMA number for your own records.

◊Write the RMA number on the outside of the package you send to us.

◊Write the RMA number at the top of the return form included with your product package.

Fill out the Return Form on back of the yellow sheet marked, “Attention! A correctly completed form will greatly reduce the time it takes to process and return your product.

Attach a copy of your original invoice to the return form.

*Warning: If you don’t include an invoice products will be treated as out of warranty products and will be returned to you C.O.D. for the amount of the service charge.

A completed form should look something like the one below.

Appendix E - Getting Help

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