20

WATER LEAKING OUT OF THE HEAT PUMP

(Is it a leak or just condensation from normal operation? Here’s how to find out).
o Shut off your heat pump, leaving the pool pump running. In a couple of hours
there should be a marked reduction in the amount of water around the bottom of
the heat pump.
o Or, as an alternate method to check for a water leak, you can test the water
draining out the base for the presence of the sanitizer you are using in your pool
or spa. Use your water test kit, or a test strip, to check a sample of the water for
chlorine or bromine. If the sample tests positive for sanitizer, call AquaCal for
service at: 800-786-7751. If the test is negative, the water is probably harmless
condensate.
NOTE:
I
F YOU ARE USING AN IONIZER OR OZONE GEN ERATOR TO PRODUCE SANITIZER
,
THIS
TEST
METHOD WILL NOT BE EFFECTIVE
.
WHAT WE NEED TO KNOW WHEN YOU CALL US
o If you should need to call AquaCal for service, please have the following
information ready when you call.
Model: ________________________________
Serial Number: __________________________
Installation Date: ________________________
o Having the above information ready will speed up the service process and
allow us to respond more quickly. A brief description of what the unit is or is
not doing will also help the situation. You may contact us at 800-786-7751. Our
office hours are 8 a.m. to 5 p.m. EST, Monday through Friday. If calling after
hours, our voice-mail service will handle your call. Be sure to leave your name,
complete address, and phone number. If you prefer, you may FAX the
information to: 727-821-7471.