Trend Micro Technical Support

Email: support@trendmicro.com

URL: www.antivirus.com

To speed up your problem resolution, when you contact our staff please provide as much of the following information as you can:

•Product serial number

•PC-cillin program, scan engine, pattern file, version number

•OS name and version

•Internet connection type

•Exact text of any error message given

•Steps to reproduce the problem

Before Contacting Technical Support

While our technical support staff is always pleased to handle your inquiries, there are a couple things you can do to quickly find the answer you are seeking.

•Check the documentation: the manual and online help provide comprehensive information about PC- cillin. Search both documents to see if they contain your solution.

•Visit our technical support Web site: our technical support Web site contains the most up-to-date information about all Trend Micro products. Other inquiries that were already answered are also posted on the support Web site.

Software Utilities

63