Troubleshooting guide
This troubleshooting guide provides answers to some common problems that you may encounter while installing and/or using ASUS O!Play HD media player. These problems require simple troubleshooting that you can perform by yourself. Contact ASUS Technical Support if you encounter problems not mentioned in this section.
Display
The media player does not work. You suspect problem with media player’s power adapter
•The media player’s power adapter may perform the overload protection function — automatic shutdown during overload conditions, such as Over Current, Over Voltage and Over Temperature.
•Disconnect the media player’s power adapter and wait few minutes before you reinsert the player’s power adapter directly into an outlet. Turn on the media player again.
•If the problem still exists, contact your retailer.
The TV screen is blank and the media player power LED remains off.
•Ensure that the TV is turned on.
•Ensure that media player’s power adapter and power outlet are functional.
•Ensure that media player’s power adapter plug is firmly attached to the rear panel of the player and to the power outlet.
I cannot see the Setup Wizard when I turn on the player for the first time. The TV screen is blank and the media player power LED is on.
•Ensure that ���the TV�� is�� turned������ on���.
•Ensure that���� ���the AV/HDMI������� �����cable ��is ��������properly connected��������� to�� the��� correct������� terminals���������
on both the TV and the media player.
•Ensure that ����your ��TV is�� switched�������� to�� ���the �����������appropriate video����� source������ (AV��� IN�� or HDMI). You may need to use your TV Remote control to change video sources.
•Turn���� off��� ����your media����� player������ and��� wait���� ���few minutes������� before������ ����turn it�� ��on again����� ��or press the reset button at the left panel.
The TV screen is blinking and fuzzy.
•Ensure that the AV/HDMI cable is properly connected to the correct terminals on both the TV and the media player.
•Ensure that the media player power LED is on.
•Ensure that the TV system setting matches the system used in your country.
•Ensure that the correct video resolution option is selected.
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