27

Appendix

26

Appendix
In case of difficulty

If you have difficulty with your phone, please try the suggestions below. For Customer

Service, visit our web site at www.telephones.att.com, or call 1 800 222–3111.

Telephone does

not work at all

• Make sure the battery pack is installed and charged correctly (see
page 7).
• Make sure the AC adapter is plugged into an outlet not controlled by
a wall switch.
• Make sure the telephone line cord is plugged firmly into the base unit
and the modular jack.
• Make sure the base antenna is fully upright.
• If you have dial pulse telephone service, make sure the dial mode is
set to dial pulse (see page 11).
• If these suggestions do not work, unplug the base, remove and re-
insert the battery, then place the handset in the base to re-initialize.

Phone does not

ring

• Make sure the ringer is on (see page 10).
• Make sure the telephone line cord and AC adapter are plugged in
properly (see page 6).
• Make sure the base antenna is fully upright.
• Move the handset closer to the base.
• You might have too many extension phones on your telephone line to
allow all of them to ring. Try unplugging some of them.

If you hear

noise or

interference

during a call

• Make sure the base antenna is fully upright.
• You may be out of range. Move closer to the base.
• Press CHANto select another channel. If noise is exceptionally loud,
move closer to the base before changing channels.
• Appliances plugged into the same circuit as the base can cause
interference. Try moving the appliance or base to another outlet.
• The layout of your home or office might be limiting the operating
range. Try moving the base to another location, preferably on an
upper floor.
• If the buttons don’t work, try placing the handset in the base for at
least 15 seconds.
• Disconnect the base from the modular jack and plug in a corded tele-
phone. If calls are still not clear, the problem is probably in your
wiring or local service. Call your local telephone service company.
Display screen messages,lights and tones

Indicator lights

IN USE/CHARGING
Steady:
Handset battery is charging
Slow Flashing:
Phone is in use
Fast Flashing:
Call is on hold
MESSAGE
Flashes when you have new voice
mail (requires voice mail service
from your local telephone company).
NEW CALL
If you have Caller ID service:On
when new calls have been received;
off when all new Caller ID records
have been reviewed (see page 20).

If you lose a call

after changing

channels

• You were probably almost out of range. Move closer to the base
before changing channels. Before placing another call, set the hand-
set in the base for at least 15 seconds.
“Beep-Beep...Beep-Beep...”
(Double beep every 5 seconds)
Handset battery is low. Place handset in
base to charge the battery.
“Beeeeeeeeep”
(1 long beep)
Confirm tone (current operation has been
successfully completed).
“Beep-Beep-Beep”
(3 quick beeps)
Error tone (current operation has been
unsuccessful; try again).

Alert tones