Manuals / Blackberry / Cell Phone / Cell Phone

Blackberry 8330 Wireless network coverage troubleshooting, Cannot connect to a wireless network

Models: 8330

1 272

Download 272 pages 56.12 Kb

Page 229

Image 229

Wireless network coverage troubleshooting

I cannot connect to a wireless network

Try performing the following actions:

•Verify that you have turned on the connection to the wireless network.

•If you have set a specific speed for wireless network connections, verify that you are in a wireless coverage area that supports the connection speed.

227

Page 229

Image 229

Blackberry 8330 manual Wireless network coverage troubleshooting, Cannot connect to a wireless network

Contents

User Guide SWD-319876-1213120259-001 Contents Voice dialing 105 115 141 179 221 251 267 Page Switch applications Switch typing input methodsBlackBerry basics Assign an application to a Convenience keyAbout links Turn on standby modeCreate a link for a PIN Expand a folderNo application opens when I press a Convenience key BlackBerry basics troubleshootingSome features are not available on my device Page Phone shortcuts ShortcutsCamera and video camera shortcuts Message shortcutsA message list Typing shortcutsMove around a message list Attachment shortcuts Search shortcutsMedia shortcuts Browser shortcutsOn a web Navigate a webCalendar shortcuts Map shortcutsPage Phone basics PhoneSwitch applications during a call Dial using numbers or lettersSwitch calls Make a call when the device is lockedEmergency calls VolumeMake a call using a voice command Change the default volume for callsVoice dialing Improve sound quality during a callCheck your phone number using a voice command Dial an extension using a voice commandTurn off choice lists for voice commands Set the matching sensitivity level for voice commandsVoice mail Change the voice mail access numberSet playback options for voice dialing Improve voice recognition of numbersConference calls Speed dialCreate a phone number link for a conference call Caller IDLeave a conference call Add a caller ID picture for a contactDelete the caller ID picture for a contact Call logsAbout call logs View call logs in a message listChange call log notes Call forwardingForward a call log Delete call log notesForward calls Prerequisites Call forwardingAdd a call forwarding phone number Change a call forwarding phone numberSmart dialing Set the default country code and area codeDelete a call forwarding phone number About smart dialingAbout TTY support TTY supportPrerequisites TTY support Turn on TTY supportPhone options Multiple phone numbersTurn off the prompt that appears before you delete items Sort phone numbers or contacts on the Phone screenClick General Options Click General Options Set the Auto End Calls field to NeverAbout telecoil mode Reset a call timerTurn on telecoil mode Click Last Call or Total Calls Click Clear TimerCannot make calls using a voice command Phone troubleshootingCannot make or receive calls Cannot check my voice mailCannot join a call Voice dialing Set the matching sensitivity level for voice commands Turn off choice lists for voice commandsTurn off voice prompts Set playback options for voice dialingImprove voice recognition of numbers Voice dialing troubleshootingUse a headset Page Take a picture Camera and video cameraZoom in to or out from a subject View the number of remaining picturesCamera and video camera options View the amount of memory available for recording videosSet picture size Change the video size and formatSet picture quality Apply a color effect to picturesCannot save pictures or videos Camera and video camera troubleshootingFlash dims or turns off Some pictures that I take are blurryEmail message basics Email messagesAttach a contact to a message Blind carbon copy a contactSet the importance level for a message Save a messageDelete multiple messages Delete a messageMark a message as opened or unopened Create a link for a PINFile an email message Email message foldersAdd, change, or delete an email message folder Hide filed email messagesResend a message Sent messagesStop a message from sending Hide sent messagesAbout email message filters Email message filtersCreate an email message filter Turn on an email message filter Options for email message filtersChange an email message filter Forward email messages to your device when no filters applyChange the order of email message filters Delete an email message filter Email message forwardingStop forwarding email messages to your device Message options Reset a blocked message counterBlock incoming messages Check spelling automatically before sending email messagesAdd a signature View an address instead of a display nameSet an out-of-office reply Click Show AddressClick General Settings Click Default Services Change the Messaging Cmime fieldMessage list options Delete the disclaimer from an email messageSet how long your device stores messages View more of the subject line for messagesAbout multiple message lists Use one message list or multiple message listsHide the new or unopened message indicator Cannot send messages Message troubleshootingAm not receiving messages Some messages no longer appear on my device Cannot file email messagesMessage or attachment is truncated Some email message folders appear dimmedEmail message filters are not working correctly Page PIN message basics PIN messagesAbout PIN messages Find your PINSet a high importance level for received PIN messages Save a message Sent messages Set the Keep Messages field Hide the new or unopened message indicator Message shortcuts Message troubleshooting Message or attachment is truncated Page SMS text message basics SMS text messagesAbout SMS text messages Find your SMS phone numberClick Add Recipient Add a contact to an SMS text messageClick Remove History Delete the history from an SMS text messageTurn off AutoText for SMS text messages Set the Disable AutoText field to YesView more of the history in SMS text messages Set the Number of Previous Items field Select the check box beside one or more message types Message shortcuts Am not receiving SMS text messages Cannot send SMS text messagesPage Page MMS message basics MMS messagesAttach Picture Attach Audio Attach Video Create a slide show in an MMS messageForward an MMS message Delete a message Attach a media file to an MMS message MMS message attachmentsAttach an appointment to an MMS message Save a media file from an MMS messageRequest delivery or read notification for an MMS message Add a contact to your address book from an MMS messageClick Add To Calendar Click View AttachmentView the size of an MMS message before sending it Stop receiving MMS messages when roamingSet the Keep Messages field Press the Menu key Block MMS messages Message shortcuts Cannot attach a file to an MMS message Some messages no longer appear on my device Typing basics TypingSet the cursor speed Cancel a text selectionTurn on key tones Set the trackball sensitivityType in Arabic or Russian using SureType technology Switch typing input methodsTyping input methods Change the typing input languageSpelling checker Type in Arabic or Russian using multi-tapChange options for checking spelling Add a word to the custom dictionary AutoTextChange a word in the custom dictionary Delete a word from the custom dictionaryChange an AutoText entry Create an AutoText entryDelete an AutoText entry Undo an AutoText changeCannot check spelling Typing troubleshooting104 About search SearchSearch for messages Search criteriaChange a saved search View a list of saved searchesDelete a saved search Search for messages by contact or subjectSearch for organizer data 108 Attachment basics AttachmentsDocument attachments View the table of contents in a documentView tracked changes in a document Spreadsheet attachments Presentation attachments Media attachmentsVCard contact attachments Skipped content bar appears in a document Attachment troubleshootingQuestion mark appears on a slide Reconcile email messages over the wireless network Prerequisites Wireless email reconciliationDelete email messages over the wireless network SynchronizationSynchronize organizer data over the wireless network Prerequisites Wireless data synchronizationChange the Wireless Synchronization field to Yes About synchronization conflictsManage data synchronization conflicts Prerequisites Wireless data restorationAbout backing up and restoring device data Delete all device dataClick Purge Deleted Items Synchronization troubleshooting119 120 Browser basics BrowserMove back or forward a web Follow a linkMove through a web page line by line Save a web page to a message listLinks, pictures, and web page addresses Forward a web page address Forward a link or picture from a webView a full picture on a web Zoom in to or out from a pictureChange the picture quality in the browser Browser bookmarksLoad pictures on a web About bookmarks for web pagesChange a bookmark for a web Make a web page available offlineForward a bookmark for a web Delete a bookmark for a webExpand a folder File a bookmark for a webCollapse a folder Rename a bookmark folder for web pagesListen to web feed content View web feed contentWeb feeds About web feedsChange a web feed Mark a web feed title as opened or unopenedFile a web feed Delete a web feedBrowser options Change the default browser viewClear a browser cache Clear browser historySet the default browser configuration Set the web content type that the browser acceptsChange the number of times animated graphics repeat Change the home page or startSet the character encoding for all web pages Browser securityReceive a prompt before running a script Receive a prompt before closing the browserManage browser security About WtlsTLS options Default Client Cert Add a trusted content serverWtls options Prompt if Client Cert Not FoundAbout browser push Browser pushTurn off browser push Browser push optionsIP Hosts Process IPCannot set up automatic synchronization for bookmarks Browser troubleshootingNo browser is available on my device 138 Add an application ApplicationsView properties for an application Delete a third-party applicationCannot add applications Application troubleshootingClick Receive Using Bluetooth Receive a media file using Bluetooth technologyMedia Media file managementForward a media file Send As Email Send As MMS Send Using BluetoothDelete a media file Rename a media fileMove a media file Songs, ring tones, videos, and voice notesChange the amount of memory available for media files View properties for a media fileSave a song or video from a web Play a song or video on a webRecord a voice note Shuffle songsPlay the next or previous song in a category Switch applications during a songRepeat a media file Search for a media fileKeep backlighting on when you play a video Amplify the volumePlaylists Add a song to a standard playlistChange the order of songs in a standard playlist Delete a song from a standard playlistView a playlist Delete a playlistPictures Delete a picture or picture folder Rename a picture or picture folderMove a picture Use a picture as the Home screen background Download a Home screen backgroundView pictures as a slide show Change the number of seconds between slides in a slide showPan a picture Media card optionsAbout media cards About media card encryptionTurn off the mass storage mode prompt Turn on mass storage mode manuallyTurn off mass storage mode support View the amount of available memory on a media cardFormat a media card Media troubleshootingTurn off media card support Cannot play a song or video on a webMy device does not recognize my media card Map basics MapsNavigation Map options Keep backlighting on when you track your movement Maps troubleshootingHide the tracking information at the bottom of a map Diagonal lines appear on a mapAbout GPS technology GPS technologyTurn on GPS technology Get your GPS locationCannot use GPS technology GPS technology troubleshootingContact basics ContactsAbout pauses and waits Delete a contactAdd a pause or a wait to a phone number About custom ring tonesAbout mailing lists Mailing listsCreate a mailing list Change a mailing listDelete a mailing list View a mailing listClick Delete Group About categories CategoriesCreate a category for contacts, tasks, or memos Categorize a contact, task, or memoAddress lookup Sort contacts or tasks Contact list optionsSet display options for contacts Prevent duplicate names in your address bookCaller ID pictures are not appearing on my device Contact troubleshootingCalendar basics CalendarRecurrence fields Schedule a meetingClick Invite Attendee EveryMeetings Switch days in Day viewOpen an appointment or a meeting Delete an appointment or a meetingRespond to a meeting invitation View your calendar when responding to a meetingChange the list of participants for a meeting Send an email message to all meeting participantsChange the default reminder time for calendar entries Change the default calendar viewCalendar options Change the start and end time for daysChange the first day of the week View tasks in a calendarHide free time in Agenda view Click General Options Change the First Day of Week fieldView the number of calendar entries stored in a calendar Change how long your device stores calendar entriesClick General Options Change the Keep Appointments field Multiple calendars Cannot set some fields when scheduling appointments Calendar troubleshootingClick Default Services Cannot schedule appointments that span multiple days178 Task basics TasksCreate a task Change a taskForward a task or memo Hide completed tasksDelete a task Click Hide CompletedAddress book, task list, or memo list, press the Menu key View tasks in the calendar Task list options183 184 Memo basics MemosCreate a memo Change a memoDelete a memo Memo list options 188 About the alarm AlarmTurn on the alarm Silence the alarm190 Use the calculator CalculatorConvert a measurement 192 Bluetooth technology basics Bluetooth technologyShare contacts with a paired Bluetooth enabled car kit Switch to a paired Bluetooth enabled device during a callClick Activate Bluetooth device Click Transfer Address BookRename a paired Bluetooth enabled device Bluetooth technology optionsDelete a paired Bluetooth enabled device Restrict outgoing callsTurn off Bluetooth connection notification Change the pairing name for your BlackBerry deviceTurn off the prompt that appears when connecting or pairing Change the LED Connection Indicator field to OffCannot type a passkey on a Bluetooth enabled device Bluetooth technology troubleshootingMy list of paired Bluetooth enabled devices does not appear Cannot pair with a Bluetooth enabled device198 Click Update Time Date and time troubleshootingDate and time Set the date and time200 Notification basics Notification profilesChange your ring tone Delete a notification profilePrevent notification during calls Silence your device LED notificationView a list of saved ring tones LED notificationSet the LED Coverage Indicator field to On Turn on wireless coverage notificationCustom notification About custom notificationChange a notification profile exception Change the order of notification profile exceptionsClick Add Name Add Name Change NameDelete a notification profile exception Notification profile troubleshootingMy device is vibrating more times than expected Delete Name207 208 BlackBerry Messenger Turn on invitation passwordsContacts Respond to an invitationView a contacts information Turn off invitation forwarding optionsRename a contact Add a groupConversations Send a file to a contact Add an emoticonPing a contact Turn off ping vibrationAvailability Click Set Alert Receive notification when a contact becomes availableBacklighting Display and keyboardDisplay options About organizing applications Set the display fontAdd an application folder Move an application iconHide an application icon Keyboard optionsDelete an application folder Themes Download a theme Display troubleshootingMy device screen turns off My display changed220 Language Set display options for contacts Turn off the shortcut for switching typing input languagesChange the Use Input Method Shortcut field to No Some characters do not appear correctly on my device Language troubleshooting224 Find information about wireless coverage indicators Wireless network coverageTurn off a wireless connection Network connection indicatorsTurn off data service Turn on wireless coverage notificationVerify the status of network connections and services Click Services StatusCannot connect to a wireless network Wireless network coverage troubleshooting228 Power, battery, and memory 230 Security basics SecurityPassword keeper Change a password in the password keeper View a password in the password keeperHide passwords in the password keeper Delete a password from the password keeperEncryption Protect your device data Set content protection strengthAbout encryption keys Generate an encryption keyAbout content compression Memory cleaningAbout memory cleaning Turn on memory cleaningDelete sensitive application data from the device memory Advanced securityAbout security self-tests Verify security softwareAbout certificates About two-factor authenticationAbout the key store About PGP keysSmart cards Software tokens Security troubleshooting241 242 Click Reset Settings Reset connection permissions for third-party applicationsThird-party application control About permissions for third-party applicationsInteraction permissions for third-party applications Connection permissions for third-party applicationsData permissions for third-party applications 246 About BrickBreaker BrickBreakerBrickBreaker capsules BrickBreaker scoring Adjust the volumePlay BrickBreaker Set the paddle speedCheck the high scores on the BrickBreaker web site Submit a score to the BrickBreaker high score web siteClick Send High Score Click High Scores250 About service books Service booksAccept a service book Delete a service book252 Troubleshooting 254 255 256 257 258 259 260 261 262 263 264 Diagnostic reports Cannot run or submit a diagnostic report Set a default recipient for diagnostic reportsClick Delete or Delete All Mass storage mode BlackBerry enabled deviceGlossary Triple DES Legal notice 504,773 101,501 506,865