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TROUBLESHOOTING
Troubleshooting table
Problem What to do
The system is not responding
to initial operation of the click
pad remote
• Press any remote key and watch the power light on the control console. It should blink with each press.
Ifnot, see “Pairing the remote with the console” on page 33.
• Make sure the control console is turned on. Refer to the power light states on page 20.
• Make sure batteries are in the remote (see page 35).
• Reset the system. See “Resetting the system” on page 33.
The Bose remote does not
control a device I connected to
the control console
• You may need to update your system. See “Performing a system update” on page 34.
• Inst all the IR emitter. Refer to “Installing the IR emitter” on page 30.
System doesn’t do
anything • Make sure the monitor and the power supply are fully plugged into a live AC (mains) outlet.
• Select a conne cted device from the SOURCE menu (refer to page12).
• Pair the remote. See “Pairing the remote with the console” on page 33.
• Reset the system. See “Resetting the system” on page 33.
No sound • Increase the volume.
• Check the input connections on the control console. Make sure you have selected the right source.
• Make sure the source you have selected is turned on.
• If using a coaxial or optical audio connection, make sure you have not made both types of connections to
the same input on the control console.
• Make sure the monitor cable is firmly plugged into the A/V OUT to Monitor connector on the
control console and the other end is firmly seated into the connector on the monitor. Refer to the setup
guide for details.
• Reset the system. See “Resetting the system” on page 33.
I hear a loud hum or buzz
coming from certain sources • Contact Bose® Customer Service to determine if and how other electrical devices in the room may be
creating unwanted signals, and to obtain possible remedies.
MOG.book Page 32 Wednesday, January 11, 2012 2:57 PM