Problem-solving

If you think the P-touch is not printing correctly, but you cannot determine the problem with the status indicator, refer to the following list of possible problems, and then perform the necessary operations.

Problem

Cause

Solution

 

 

 

The P-touch does

• The interface cable is not

Check that the interface cable is correctly

not print. A

correctly connected.

connected, the tape cassette is correctly in-

printing error is

• The tape cassette is not in-

stalled, and that the tape compartment cover

indicated.

serted correctly.

is closed.

 

 

• The tape compartment

 

 

 

cover is open.

 

 

 

 

 

While

printing,

There is no more tape in the

Insert a new tape cassette, and then either

striped

tape ap-

tape cassette.

press the Power/Feed key or turn the P-touch

pears.

 

 

off, then on again.

 

 

 

The status indica-

The AC adapter in not cor-

Check that the AC adapter is correctly connected. If

tor does

not light

rectly connected.

the power button still does not light up or flash, con-

up or flash.

 

tact your service representative.

 

 

 

A blank horizontal

The print head and roller are

Clean the print head and roller according to

line appears through

dirty.

the procedure in Cleaning the print head and

the printed label.

 

roller on page 23.

 

 

 

A data transmis-

The wrong port is selected.

Windows®

sion error appears

 

Under “Print to the following port” in the

on the computer.

 

printer Properties dialogue box, select

 

 

 

“PTUSB:” for the USB connection.*

 

 

 

Mac

 

 

 

Select in the Chooser the PT-2420PC where the

 

 

 

P-touch is connected.

 

 

 

 

*If two or more of the same P-touch models are connected through their USB ports, select “PTUSB (PT-2420PC-XXXXXXXXX):” (where XXXXXXXXX is the serial number) instead of “PTUSB:”. The se- rial number is written above the barcode on the silver label attached to the bottom of the P-touch.

 

Machine specifications

 

 

Power supply:

AC 230 V, 50 Hz (AC adapter model J)

Label tape:

5 widths available:

 

6 mm, 9 mm, 12 mm, 18 mm, 24 mm

Print head:

128 dots

180dpi Maximum printing length: 279 mm

Port:USB

Dimensions:

66 ⋅ 123 ⋅ 145 mm

Weight:

400 g

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