Brother 2700CN Q & A

6 - 20 TROUBLESHOOTING

Q & A

You may occasionally encounter a difficulty with your HL-2700CN printer. This section contains

frequently asked questions and the answers. Find your question below, and then follow the

recommended steps. You can correct most problems yourself.

Setting up the printer hardware

Question Recommendation

The printer does not come on. Check the following:

■The printer is securely plugged into the AC power outlet/socket.

■The power source is active.

■The power switch is on.

The printer does not print. Check the following:

■The printer is turned on.

■The printer is online.

■All of the protective parts have been removed.

■All the covers on the printer are closed.

■The toner cartridges are installed properly.

■The TONER EMPTY message is not displayed on the LCD. If one or more

toner indicators are on, replace those toner cartridges.

■The interface cable is securely connected between the printer and computer.

■If the Alarm LED is blinking: See Error messages on page 6-1.

■The HL-2700CN printer is selected in the printer settings in your application.

■The host is configured properly: check printer port, print manager, etc. (clear

stored job or 'use print manager' is turned off)

■There is no jammed paper inside the printer.

■Paper is in the paper tray.

■An error message is not displayed.

Contents

Main Brother Laser Printer HL-2700CN series User's Guide For visually-impaired users You can read this manual with Screen Reader text-to-speech software. Page To use the printer safely Page Page http://www.brother.com/registration/ http://solutions.brother.com Page Important information: Regulations Federal Communications Commission (FCC) Declaration of Conformity (For USA) Page Intern ational E Laser Safety (100 to 120 volt model only) FDA Regulations (100 to 120 volt model only) x IEC 60825 specification (220 to 240 volt model only) The following caution label is attached on the cover of the scanner unit. Internal laser radiation IMPORTANT - For Your Safety Geruschemission / Acoustic noise emission (for Germany only) Wiring information (for UK) Trademarks Compilation and Publication Notice EC Declaration of Conformity xiv Table of Contents xv xvi 6 A I xvii What is in the box? About this printer Page Page Page Features Automatic Interface Selection Five emulation modes Automatic Emulation Selection Data compression technology Fonts Page Positioning the printer Power Supply Environment Page What kind of paper can I use? Type and size of paper Suitable paper specifications * H/H = High temperature/High humidity Table 1: Media type, paper size and number of sheets for paper source condition. Recommended paper Page Guidelines for selecting paper Types of paper to avoid Envelopes Types of envelopes to avoid Page Labels and transparencies Types of labels and transparencies to avoid Paper feed Tray feed Print on envelopes Page Printer driver For Windows 95/98/Me, Windows NT 4.0 and Windows 2000/XP For Macintosh Driver and software Page Page Print Quality Duplex Watermark Page Setting Device Options Page Page Page Support Tab Page Page Page Page Page Page For Mac intos h Page setup Layout Page Software Software for Networks BRAdmin Professional utility Driver Deployment Wizard Web BRAdmin Automatic Emulation Selection Automatic Interface Selection Printer settings Factory settings Page Buttons Go button Job Cancel button + or - button To move through menus in the LCD To enter numbers Back button Light-emitting diodes (LEDs) The LED is a light that shows the printer status. Status LED (Green) Alarm LED (Red) Liquid crystal display (LCD) LCD messages Printer status messages How to use the control panel For example: If you only use Tray 1 to print from, change the SOURCE setting to TRAY1, as follows: Control panel LCD menu INFORMATION PAPER QUALITY SETUP PRINT MENU Page LINES NETWORK INTERFACE RESET MENU REPRINT Set date and time Set IP address About emulation modes HP LaserJet mode BR-Script3 mode HP-GL mode EPSON FX-850 and IBM Proprinter XL mode List of factory settings Network factory default setting Table 1: List of factory settings Table 1: List of factory settings (Continued) Page Reprint setting Reprinting from RAM Reprinting the last job Reprint the last job three times Printing PROOF data Printing PUBLIC data Printing SECURE data How to print SECURE data Page Options Optional accessories and supplies Lower tray unit (LT-27CL) Putting paper in the lower tray unit How to install the lower tray unit Page Page Legal tray (LT-27LG) How to install the legal tray Page Duplex unit (DX-2700) How to install the duplex unit Page Page Guidelines for printing on both sides of the paper Paper orientation for printing on both sides of the paper CompactFlash card Page SO-DIMM Page Page Optional fonts package Optional fonts package (BS-3000) Optional barcode fonts package (BT-1000) Selecting the optional fonts Page Replacing the consumable items Routine maintenance Page Page Toner cartridges Toner nearly empty message TONER EMPTY message Replacing the toner cartridges Page Page Waste toner pack Waste toner pack full message Page OPC belt cartridge Replace OPC belt cartridge message Replacing the OPC belt cartridge Page Page Page Page Page 120K kit Replacing the transfer belt cleaner Page Replacing the transfer roller Page Page Cleaning Page Page Page Page Page Page Shipping the printer LCD messages Error messages Troubleshooting Page Maintenance messages Call service messages Page Page Paper jams and how to clear them E D C B A1 A2 Page Page Page Page Page Page Page Page Improving the print quality Page Page If the same problem occurs again, call your dealer or Brother Customer Service. Q & A Setting up the printer hardware Setting up the printer Paper handling Printing A Printer specifications Printing Appendix Features Electrical and mechanical Paper specifications Paper handling Media specifications INDEX