Troubleshooting
Error messages when you use the Scan to FTP feature
Error Message | Cause | Action |
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Server Time out | Wrong Host Address | If you have used your FTP server's IP |
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| address as the Host Address, confirm |
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| the IP address. |
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| If you have used the DNS server |
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| address of your local area network as |
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| the Host Address, confirm the DNS |
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| server address. For the DNS server |
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| settings, contact your network |
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| administrator. | 5 |
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Authenticate Err | Wrong username or password | Confirm your username for the FTP | |
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| server. For configuring your username, |
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| Confirm your password for the FTP |
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| server. For configuring your password, |
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Sending Error | Wrong destination folder | Confirm the destination folder of the FTP |
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| server. For configuring the destination |
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| folder, see Configuring the Scan to FTP |
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| No access right | Contact your network administrator for your |
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| access right information. |
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I cannot complete the Scan to FTP operation.
Question | Solution |
The FTP server profile is not | Confirm the Profile Name is entered in the Scan to FTP/Network Profile page of |
displayed on the LCD of the | Web Based Management. This name will be displayed on the control panel of the |
machine. What can I do? | machine. (For more information, see Configuring the Scan to FTP Default Settings |
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When scanning the | Confirm the Host Address and Port Number are entered correctly in the Scan to |
documents to an FTP server | FTP/Network Profile page of Web Based Management. The Host Address is the |
located locally on my network | domain name of the FTP server. Enter the Host Address (e.g. ftp.example.com) (up |
or on the internet, I get a | to 64 characters) or the IP address (e.g. 192.23.56.189). (For more information, |
transmission error. What can I | see Configuring the Scan to FTP Default Settings uu page 4.) |
do? |
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