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Brother HL-3400CN Series Poor fixing, Poor fixing, Off set image, Dirt on the printed paper, 2)Check that the oil is not empty, 3)Replace the Fuser Cleaning Roller

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CHAPTER 6 TROUBLESHOOTING

Question

Off set image

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Poor fixing

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Poor fixing

Poor fixing when printed on thick paperBlurred vertical band and spots of color.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Recommendation

1)Check that the specified paper is being used.2)Check that the oil is not empty.3)Replace the Fuser Cleaning Roller1)Check that the specified paper is used.2)Check that the media type mode is selected correctly.Wait 15 to 30 minutes and try again.

Set the printer to thick paper mode through the control panel or the printer driver.

Clean the Charging Wire as shown below:1.Remove the OPC Belt cartridge from the prnter.2.Clean the Charging Wire of the OPC Belt by moving the OPC Belt Cleaning Tab.

Dirt on the printed paper.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.

Clean the Paper Guide, the Registration Roller and the Exit Roller referring to ‘Periodic Printer Cleaning’ in Chapter 5.

If the same problem re-occurs, contact your dealer or Brother authorized service representative.

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Contents

USER’S GUIDE Trademarks Compilation and Publication Shipment of the Printer WARNING (For USA & CANADA Only) Page Color Laser Printer Definitions of Warnings, Cautions, and Notes To Use the Printer Safely Page Page Printer Do's and Don'ts for Optimum Print Quality TABLE OF CONTENTS CHAPTER 3 BEFORE WORKING WITH THE PRINTER AUTOMATIC EMULATION SELECTION AUTOMATIC INTERFACE SELECTION ABOUT THE CONTROL PANEL PAPER HANDLING CHAPTER 5 MAINTENANCE CHAPTER 6 TROUBLE SHOOTING TROUBLESHOOTING Q & A APPENDICES PRINTER SPECIFICATIONS IMPORTANT INFORMATION: REGULATIONS Industry Canada Compliance Statement (For Canada Only) Declaration of Conformity (For Europe) Radio Interference (220-240V Model Only) WITH the Network Card NC-2010h, NC-2100h EMC Notice Warning Federal Communications Commission(FCC) Compliance Notice (For U.S.A. Only) International ENERGY STAR® Compliance Statement Laser Notices Laser Safety (For 120 V Model Only) FDA Regulations (For 120 V Model Only) Caution IEC 825 Specification (For 220 - 240 V Model Only) For Finland and Sweden LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT Safety Information IMPORTANT - For Your Safety Disconnect device Geräuschemission / Acoustic Noise Emission (For Germany Only) Page CHAPTER INTRODUCTION ABOUT THIS MANUAL ABOUT THIS PRINTER Universal Media Cassette Three Interfaces Automatic Interface Selection Five Emulation Modes Automatic Emulation Selection Data Compression Technology Various Fonts Bar Code Printing CCITT G3/G4 Power Save Mode Toner Save Mode Reprint Function PCMCIA Card Slot Saving User Settings Options [Paper Handling] Lower Tray Unit (LT-34CL) A4/ Letter Cassette (LC-34A) Duplex Unit (DX-3400) [PCMCIA CARDS] Flash Memory Card and HDD Card HDD (Hard Disk Drive - HD-6G) [RAM] RAM Expansion Operating and Storage Environment Power Supply Environment Place the printer on a flat, horizontal surface Rear Front SETTING UP THE PRINTER BEFORE USING THE PRINTER Page General View SETTING UP THE PRINTER Install the OPC Belt Cartridge Page Install the Toner Cartridges Page Page Install the Oil Bottle and the Fuser Cleaner Page Page Loading Paper in the Media Cassette Page Page Page Connecting the Printer to Your Computer Page Turning the Printer On Installing the Power Cord and Turning the Printer On Power Page Printing the Test Patterns or Lists To Print LCD Message DEMO PAGE TEST PRINT Page Install the Printer Driver Computer Requirements For Windows® 3.1x, 95/98 & Windows NT®4.0 Users 1.Turn your PC power on and insert the CD-ROMinto the CD-ROMdrive The opening screen will appear automatically in Windows For Macintosh Users 1.Insert the CD-ROMinto your CD-ROMdrive 2.Double click the 'BR-ScriptPPD Installer' icon 3.Follow the instructions that appear on the screen BEFORE WORKING WITH THE PRINTER AUTOMATIC EMULATION SELECTION Page AUTOMATIC INTERFACE SELECTION Page ABOUT THE CONTROL PANEL Using the Panel Buttons The printer has a versatile control panel. It has two operation modes: “BUTTONS IN NORMAL MODE” “BUTTONS IN SHIFT MODE” in Chapter When the printer is used in the BR-Script2 mode, some buttons are not used Printer Settings User Settings Factory Settings PAPER HANDLING Recommended Paper Printable Area Plane Paper Envelopes Unprintable Area Non Guaranteed Print Area Using Transparencies Using Envelopes Page Page Page Cassette Feed T1 LOAD PAPER **** SIZE Manual Feed T1 MANUAL FEED ****SIZE CONTROL PANEL DISPLAY AND LEDS Printer Status Messages (on the upper row) READY IDLE AUTO PCL5C BUSY SETTING K C M Y About Routine Maintenance Messages FUSER OIL LOW REPLACE FCR REPLACE OPC BELT LEDs READY LED indication Meaning DATA BUTTONS IN NORMAL MODE SET Button ▲(UP) or ▼ (DOWN) Button MODE Button MODE Button Settings in HP PCL5C, EPSON FX-850,and IBM Proprinter XL Modes Page Page Page MODE Button Settings in BR-Script2 Mode The following table shows all the selections you can choose with the Mode button in the BR-Script2 mode Page MODE Button Settings in HP-GLMode Mode button in the HP-GLmode Page Basic Operating Procedures Operation Example: Selecting the Parallel Interface Auto interface selection INTERFACE MODE factory setting = 5 seconds HIGH SPEED=ON BI-DIR=ON BaudRate 8 bits Parity =NONE None Stop Bit=1 bits Xon/Xoff=ON OFF: FORMAT MODE ORIENTATION ORI=PORTRAIT Portrait ORI=LANDSCAPE Landscape AUTO MODE AUTO LF =OFF AUTO CR AUTO WRAP =OFF ✒Note on “AUTO MASK” O OFF OFF PAGE FORMAT MODE letter LEFT M = 0C P RIGHT M = 80C P TOP M bold 60 lines 45 lines 64 lines 43 lines 78 lines GRAPHICS MODE PEN SETTING Page RESOLUTION MODE RESOLUTION CAPT SETTING HRC SETTING RESOLUTION=600 technology. (factory setting) (Factory setting) HRC =DARK Set high resolution control to the dark level PAGE PROTECTION necessary. (Factory setting) PROTECT=LETTER PROTECT=A4 PROTECT=LEGAL DEVICE OPERATION When the installed flash memory or HDD card is not formatted: DEVICE Page SAVE DATA SAVE MACRO PRIMARY FONT SECONDARY FONT DOWNLOAD FONT Page Page Page MACRO ID=##### DATA ID=##### FONT ID=##### ADVANCED MODE NETWORK MODE LOCK PANEL=OFF off AUTO FF=ON Page ERROR PRINT Factory CONTINUE MODE SCALABLE FONT FONT=ALL FONT=LJ INPUT BUFFER (Factory setting =❏❏❏❏❏) SAVE SETTINGS FAX MODE TIME SETTINGS TIME SETTING TIME STYLE Page PAGE COUNTER EXIT MODE MODE FONT Button Setting the Font and Symbol Set in the HP PCL5C Mode To do: SELECT FONT P TABLE PRINT P Page Regular, Roman, Book, or Antique Page Setting the Font and Character Set in the EPSON FX-850or IBM Proprinter XL Mode SELECT FONT TABLE PRINT Regular, Roman, Book, or Antique PITCH= 10.00 Page List of Fonts BROUGHAM Scalable Brougham LETTERGOTHIC OCR-A PC-775 PC-850 PC-852 MATH-8 FORM FEED Button (REPRINT Button) FormFeed PROOF PUBLIC PRIVATE Proof Public Private exit CONTINUE Button BUTTONS IN SHIFT MODE EMULATION Button Auto Emulation Selection BR-Script2 HP-GL EPSON FX-850 EPSON About Emulation Modes ECONOMY Button TONER SAVE MODE TONER SAVE=OFF POWER SAVE MODE POWER SAVE=ON FEEDER Button You can select the feeder and manual feed mode with the Feeder button Feeder FEEDER=AUTO Select a feeder or auto paper feed Select MANUAL MODE MEDIA TYPE Duplex Mode DUPLEX=OFF BIND=LONG Page RESET SETTING 1 RESET SETTING Selected Mode LCD message Parts replaced List of Factory Settings Page Page Page Page Page Page Page TEST Button Page HEX DUMP MODE Page MAINTENANCE REPLACING THE CONSUMABLES CMY LCD Maintenance Message Consumable to Toner Cartridges Toner Nearly Empty Message Toner Empty Message 16 TONER EMPTY K COLOR Replacing the Toner Cartridges Page Oil Bottle 23 OIL EMPTY Page Page Fuser Cleaner 24 CHANGE FCR Page Page Waste Toner Pack 22 WASTE TONER Page OPC Belt Cartridge OPC Belt Cartridge Message Replacing the OPC Belt Cartridge Page Page Ozone Filter Ozone Filter Replacing the Ozone Filter Fusing Unit Page Page Page 120K Kit Page Page 240K Kit Page Page Replacing the Transfer Roller Page CLEANING THE PRINTER Periodic Printer Cleaning REPACKING AND RELOCATING THE PRINTER OPTIONS Page Page Page Page Page How to Clear Paper Jams in the Lower Tray Unit Paper Jam in the Cassette Paper Jam at the Rear of the Lower Tray Unit Duplex Unit ∙The Lower Tray Unit must be connected before installing the Duplex Unit Page Page Page How to Clear a Paper Jam in the Duplex Unit Paper Jam in the Duplex Cover Top Assembly 13 JAM DPX1 Paper Jam in the Lower Assembly of the Duplex Unit 13 JAM DPX2 Page Paper Jam in the Fusing Unit with the Duplex Unit Installed 13 JAM REAR Page Page Font Card, Flash Memory/HDD Card Installing a Font Card, Flash Memory Card and HDD Card Page Selecting the Optional Fonts Network Option Modular I/O Card Page Page RAM Expansion Page Page HDD (Hard Disk Drive) Page Page TROUBLE SHOOTING TROUBLESHOOTING TOP LFU DPX Form Feed button MANUAL FEED FUSER OIL LOW REPLACE FCR REPLACE OPC BELT REPLACE OIL PAD Error Messages 32 BUFFER ERROR 34 MEMORY FULL 40 LINE ERROR 41 PRINT CHECK ERR Service Call Messages PROG ERROR FONT ERROR D-RAMERROR NV-WERROR WARNING D3 WARNING D4 WARNING D5 88 WARNING D6 WARNING E1 WARNING F2 WARNING F4 WARNING F5 WARNING H0 WARNING H2 HOT 07 FF PAUSE 13 JAM INSIDE 13 JAM DRUM 13 JAM TRAYS Question Recommendation Page Paper Handling Page Print Quality White horizontal lines or bands or rubbing Colors are light or unclear in the whole page White vertical streaks or bands 1)Check the printer is installed on a solid, level surface Black vertical streaks or bands Black (colored) horizontal lines White spots or hollow print Completely blank or some colors are missing 1)Check which color is missing and replace the toner cartridge Page Uneven density appears periodically in the horizontal direction Missing image at edge Wrinkle Mixed color image 1)Check that the toner cartridges are installed correctly Off set image Poor fixing Poor fixing when printed on thick paper Blurred vertical band and spots of color 1)Check that the specified paper is being used Page APPENDICES PRINTER SPECIFICATIONS Functions Electrical and Mechanical PAPER SPECIFICATIONS ■PAPER Paper Types to Avoid Types of paper to avoid are: DAMAGE OR OTHER DEFECTS CAUSED BY THE USE OF PAPERS LISTED UNDER “ PAPER TYPES TOAVOID” WILL NOT BE COVERED UNDER ANY WARRANTY OR SERVICE Page INTERFACE SPECIFICATIONS Signal Description Page RS-232CSerial Interface Standard Specifications Interface Connectors Page Page Network Interface SYMBOL/CHARACTER SETS OCR Symbol Sets HP PCL Mode Page Page Page Page Page Page EPSON Mode PC-8D/N PC-850 PC-852 PC-860 PC-863 PC-865 PC-8Turkish IBM Mode Page HP-GLMode Page Page Page Page Symbol Sets Supported by the Printer’s Intellifont Compatible Typefaces Page Symbol Sets Supported by the Printer’s TrueType™ a Page INDEX