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7
You can correct most problems by yourself. If y ou need additional help, the Brother Solutions Cente r offers
the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com.
Identifying your problem 7
First, check the following: 7
The AC power cord is connected properly and the printer is turned on.
All of the protective parts have been removed.
The toner cartridges and drum unit are installed prope rly.
The front and back covers are fully closed.
Paper is inserted properly in the paper tray.
The interface cable is securely connected to the printer and the co mputer.
The correct driver for the printer has been chosen and is installed .
The computer is set up to connect to the correct printer port.
Printer does not print: 7
If you did not solve your problem with the a bove checks, identify your problem and then go to the pa ge
suggested below.
LCD Messages
(See LCD messageson page 143.)
Paper handling
(See Paper handling on page 146 and Paper jams and how to clear them on page147.)
Other problems
(See Other problems on page 169.)
Pages are printed, but there are problems with: 7
Print quality
(See Improving the print quality on page 160.)
Printout is incorrect
(See Solving print problemson page 169.)
Troubleshooting 7