Brother MFC-5860CN, MFC-5460CN B

99

B

Troubleshooting B

IMPORTANT

For technical help, you must call the country where you bought the machine. Calls must be made

from within that country.

If you think there is a problem with your machine, check the chart below and follow the

troubleshooting tips.

Most problems can be easily resolved by yourself. If you need additional help, the Brother

Solutions Center offers the latest FAQs and troubleshooting tips. Visi t us at

http://solutions.brother.com.

If you are having difficulty wi th your machine B

Troubleshooting and Routine

Maintenance B

Printing

Difficulty Suggestions

No printout Check the inter face cable connec tion on both the mac hine and your com puter.

(See the Quick Setup Guide.)

Check that the machin e is plugged in and that the On/Off key is on.

One or more ink cartrid ges are empty. (See Replacing the ink

cartridgeson page 113.)

Check to see if the LCD is showing an error message. (See Error

messages on page 105.)

Check that the correct printer driver has been installed and c hosen.

Make sure the machine is o nline. Click Start and then Printersand Faxes.

Right-click and choose ‘Brother MFC-XXXX’ (where XXXX is your model name),

and make sure that ‘Use Printer Offline’ is unchecked.

Contents

Main If you need to call Customer Serv ice http://www.brother.com/registration/ Brother numbers Register your product http://www.brother.com/registration/ FAQs (frequently asked que stions) http://solutions.brother.com Brother fax back system (USA only) Ordering accessories and supplies http://www.brothermall.com Notice - Disclaimer of Warranties (USA and Canada) Compilation and Publication Notice Brother One Year Limited Warranty and Replacement Service (USA only) Brother One Year Limited Warranty and Replacement Service (USA only) BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (Canada only) Table of Contents Section I General 1 General Information 2 2 Loading documents and paper 10 3 General setup 22 Section II Fax 5 Sending a fax 30 6 Receiving a Fax 37 7 Telephone Services and External devices 41 8 Dialing and storing numbers 50 9 Remote fax options 54 10 Printing Reports 61 11 Polling 63 Section III Copy 12 Making copies 66 Section IV Walk-up Photo Printing 13 PhotoCapture Center 74 14 PictBridge 83 Section V Software 15 Software and Network features 86 Section VI Appendixes A Safety and Legal 88 B T roubleshooting and Routine M aintenance 99 C Menu and Features 122 D Specifications 133 E Glossary 144 FIndex 147 Section I General Using the documentation Symbols and conventions used in the documentatio n Accessing the Software Users Guide and Network Users Guide General Information Viewing Documentation Viewing Documentation (For Windows)1 a b c d How to find Scanning instructions a b c d e How to find Scanning instructions Accessing Brother Support (For Windows)1 Control panel overview Page Most of the illustrations in this Users Guide show the MFC-5460CN. Page Loading documents Using the ADF Document Sizes Supported Recommended environment Loading documents and paper d Using the scanner glass Document Sizes Supported How to load documents a b Acceptable paper and other media Recommended media Handling and using media Paper capacity of the output paper tray Brother paper Choosing the right me dia Paper type and size for each operation Paper weight, thickness and capacity Loading paper and other media a b c d e f g h Loading paper in pape r tray#2 (MFC-5860CN only) a b c d e f g Loading envelopes and post cards Loading envelopes a b a b c Removing small printouts from the machine Printable Area On/Off key Turning the machine off a Turning the machine on General setup 3 Mode Timer a b Paper settings Paper Type a b c Tray use in Fax mode (MFC-5860CN only) a b 3 Tray use in Copy mode (MFC-5860CN only) Volume Settings Ring Volume Setting the Ring Volume from the menu a b Beeper Volume Automatic Daylight Savings Time LCD display Security features 4 TX Lock Setting and changing the TX Lock password Setting up the password Page Section II Fax Sending a fax Entering Fax mode Faxing from the ADF Faxing from the scanner glass b c Broadcasting (Black & White only) c d e Additional sending operations Contrast c d Changing Resolution To change the resolution for the next fax c To change the default resolution b c Sending in real time for the next fax only b c Overseas Mode c Delayed Batch Transmission b c Checking and canceling waiting jobs a c d Sending a fax manually a c d e f Sending a fax at the end of a conversation a b c e Out of Memory message 6 Receiving a Fax See Distinctive Ring. Manual 12/10 11:53 Fax12/10 11:53 Fax Res:Standard Using receive modes Fax only Fax/Tel Manual External TAD a b Easy Receive If Easy Receive is On:6 If Easy Receive is Off:6 Additional receiving operations Printing a reduced incoming fax b d b Telephone Services and Ex ternal devices Telephone services Distinctive Ring What does your telephone company's Distinctive Ring do? What does Brother's Distinctive Ring do? Do you have Voice Mail? a b c Turning off Distinctive Ring a b c Printing Caller ID List a b c d Connecting an external TAD (telephone answering device) Connections a b c e f Recording an outgoing message (OGM) on an external TAD a b c Special line considerations a b c d Multi-line connections (PBX) External and extension phones Connecting an external o r extension telephone Using external and extension telephones If you answer a call and no one is on the line: Using a non-Brother cordless external telephone a b c d How to Dial Dialing and storing nu mbers 8 Fax Redial Storing numbers Storing a pause Storing Speed-Dial numb ers a b c a b Setting up groups for broadcasting a b c g Dialing Access codes and credit card numbers Remote fax options Fax Forwarding b c d Fax Storage b PC Fax Receive b c d Changing Remote Fax Options Turning off Remote Fax Options b Remote Retrieval Setting a Remote Access Code a b Using your Remote Access Code a b c d e a b c d e Remote fax commands Printing Reports 10 Fax reports Transmission Verification Report a b Reports How to print a report a b Polling 11 Polling overview Polling receive Setup to receive polling Polled transmit (Black & White only) Set up for polled transmit c e f Page How to copy Entering Copy mode Making a single copy c Making copies Plain Letter 100% Normal 01 12 54 3 12 Copy keys Changing copy quality c d e a c d e 12 Copy options c d e f g h i Sorting copies using the ADF c Page Page Page PhotoCapture Center Operations Printing from a media card without a PC 1 2 3 4 Scanning to a media card without a PC PhotoCapture Center 13 Media card folder structure How to print from a media card a d b c a b c d e a b c d e PhotoCapture Center print settings Cropping a b Borderless printing Scan to Card a c d e f Understanding the Error Messages 14 Before Using PictBridge PictBridge requirement s Using PictBridge PictBridge Printing Images a b DPOF printing Understanding the Error Messages Page Software and Network features a b c a Appendixes A Choosing a location Safety and Legal To use the machine safely Page Page Page Important safety instructio ns Page Page Federal Communications Commission (F CC) Declaration of Conformity (USA only) Industry Canada Complia nce Statement (Canada only) LAN connection Legal limitations for copying Trademarks B Troubleshooting If you are having difficulty wi th your machine Troubleshooting and Routine Maintenance Printing Printing (Continued) Troubleshooting and Routine Maintenance 101 Printing Received Faxes Phone Line or Connections Printing (Continued) Receiving Faxes Sending Faxes Handling Incoming Calls Phone Line or Connections (Continued) Troubleshooting and Routine Maintenance Menu Setting Difficulties Copying Difficulties Scanning Difficulties Software Difficulties Handling Incoming Calls (Continued) PhotoCapture Center Difficulties Network Difficulties Error messages Network Difficulties (Continued) Page Page Transferring your faxes or Fax Journal report Transferring faxes to another fax machine a b Transferring faxes to your PC a b c Transferring Fax Journal report to another fax machine a b a b c Page d e f g h Dial Tone a b Phone line interference Routine maintenance Replacing the ink cartridg es a b c e M f g Cleaning the outside of the machine a b c d e a b a Cleaning the machine printer platen Cleaning the paper pick-up roller b f c d e Cleaning the print head b c Checking the print quality b c d e f b c h d e b c Machine Information Checking the serial number a b Packing and shipping the machine d e j f g C Menu keys On-screen programming Menu table a b c Page Menu Table Page Page Page Page Page Page Page Entering Text Putting spaces Making corrections Repeating letters Special characters and sy mbols D General Specification s Page Print media Fax Copy PictBridge Scanner Printer Interfaces Computer requirements Consumable items Network (LAN) E Glossary Page Page Index F A B C D E F G H I J L M O P Q R S T V W Page Visit us on the World Wide Web http://www.brother.com