Brother MFC-8870DW, MFC-8860DN, MFC-8460N - page 117

Troubleshooting and routine maintenance

107

Disconnected The other person or other person’s

fax machine stopped the call.

Try to send or receive again.

Document Jam The document was not inserted or

fed properly, or the document

scanned from the ADF was too

long.

See Document jams on page 111 or Using the

ADF on page 10.

Drum Near End The drum unit is near the end of its

life.

Use the drum unit until you have a print quality

problem; then replace the drum unit with a new

one.

See Replacing the drum unit (DR-3100) on page

124.

The drum counter was not reset. 1. Open the front cover, and then press

Clear/Back.

2. Press 1 to reset.

Duplex

Disabled

The duplex tray is not installed

properly.

Remove the duplex tray and install it again.

Dust on Drum The primary corona wire on the

drum unit needs to be cleaned.

Clean the primary corona wire on the drum unit.

(See Cleaning the corona wire on page 120.)

Fuser Error Temperature of fuser unit does not

rise at a specified temperature

within specified time.

Turn the power switch off, wait a few seconds

and then turn it again. Leave the machine for 15

minutes with the power on. (The machine can be

turned off for up to 4 days without losing faxes

stored in the memory. See Checking if the

machine has faxes in its memory on page 110).

The fuser unit is too hot.

No Paper The machine is out of paper or

paper is not properly loaded in the

paper tray.

Do one of the following:

Refill the paper in the paper tray or MP tray.

Remove the paper and load it again.

No

Response/Busy

The number you dialled does not

answer or is busy.

Verify the number and try again.

No Tray The paper tray is not completely

closed.

Close the paper tray properly.

Not

Registered

You tried to access a One-Touch or

Speed Dial number that is not

programmed.

Set up the One-Touch or Speed Dial number.

(See Storing One-Touch dial numbers on page

54 and Storing Speed-Dial numbers on page

56.)

Error Message Cause Action

Contents

Main If you need to call Customer Serv ice http://www.brother.com/registration Approval Information and Compilation and Publication Notice APPROVAL INFORMATION Compilation and Publication Notice Page Table of Contents Section I General 1 General information 2 Loading documents and paper 3 General setup Section II Fax 5 Sending a fax 6 Receiving a fax 7 Phone and exte rnal devices 8 Dialling and storing numbers 9 Remote fax options 10 Printing reports 11 Polling Section III Copy 12 Making copies Section IV Software 13 Software and Network features Section V Appendices A Safety and Legal BOptions C Troubleshooting and routin e maintenance D Menu and Features E Specifications F Glossary GIndex Section I General Using the documentation Symbols and conventions used in the documentatio n Accessing the complete Users Guide Viewing documentation General information d e How to find Scanning instructions Software User's Guide: PaperPort User's Guide: 1 How to find Internet FAX instructions (MFC-8860DN and MFC-8870DW only) How to find Scanning instructions Software User's Guide: Presto! PageManager User's Guide:1 How to find Internet FAX instructions (MFC-8860DN and MFC-8870DW only) Control panel overview MFC-8460N, MFC-8860DN and MFC-8870DW have similar control keys. 91011 12 3 34 5 987 Page Status LED indications The LED indications shown in the table below are used in the illustrations in this chapter. When the power switch is off or the machine is in Sleep mode, the LED is off. Loading documents Using the ADF a b c Loading documents and paper Using the scanner glass a b c Acceptable paper and other media Recommended media Handling and using me dia Paper capacity of the paper tray Loading paper, and other media Loading paper a b c a b c Loading Envelopes Printable Area Printable Area for copies Printable Area when printing from a computer General setup Mode timer a b Paper settings a b Tray use in Copy mode a b Tray use in Fax mode a b Tray use in Print mode a b Volume Settings Ring volume a b Beeper volume Automatic daylight savings time a b Ecology features Toner save LCD Contrast a b Security features Security Setting Lock Setting up the password b b c Turning Setting Lock off b Secure Function Lock Setting the password for the administrator c Setting up the Public user b c d e Setting up restricted users b c i d e b c Turning Secure Function Lock off b c Switching Users b c d Page Section II Fax Sending a fax How to fax Entering fax mode Sending a single-sided fax from the ADF b c b c d e f g b c Cancelling a fax in prog ress Broadcasting c d e Cancelling a Broadcast in progress Additional sending operations Sending faxes using mult iple settings b Electronic cover page Composing your own comments c d e f Send a cover page for all faxes c d Using a printed cover page b c d Contrast c d Changing fax resolution To change the fax resolution for the next fax c To change the default fax resolution b c Dual access c Real time transmission Sending in real time for all faxes Sending in real time for the next fax only c Not sending in real time for the next fax only c Overseas mode d Delayed faxing c d Delayed batch transmission b c Checking and cancelling waiting jobs a b c Sending a fax manually Manual transmission Receiving a fax a b Using Receive Modes Fax only Fax/Tel Manual External TAD Receive Mode settings Ring Delay b c F/T Ring Time b c Setting the Print Density b c Additional receiving operations Printing a reduced incomin g fax b c Duplex printing for Fax m ode (MFC-8860DN and MFC-8870DW only) b c Receiving faxes into memory If Memory Receive is On:6 If Memory Receive is Off:6 a b Phone and external devices Phone line services Setting the Phone Line Type a b Connecting an external TAD Connections a b c d Recording an outgoing message a b c Multi-line connection s (PBX) External and extension phones Operation from extension telephones If you answer a call and no one is on the line: a For Fax/Tel mode only Using a cordless external handset Using remote codes Fax Receive Code Telephone Answer Code Changing the remote codes b c d e Dialling and storing numbers How to Dial Manual dialling One-Touch dialling Speed-Dialling a b c LDAP (Lightweight Directory Access Protocol) Search (MFC-8860DN and MFC-8870DW only) Fax redial Storing numbers Storing a pause Storing One-Touch dial numbers MFC-8460N: a a b c g Storing Speed-Dial number s a b c MFC-8860DN and MFC-8870DW only: a b c g Changing One-Touch and Speed-Dial numbers a b c a b c d e i j Combining Quick-Dial numbers Tone or Pulse a b Remote fax options Fax forwarding b d c Fax storage b PC fax receive b c Changing remote fax options Turning off remote fax options a b Remote retrieval Setting a remote access co de a b Using your remote access code a b c d e Changing the fax forward ing number a b c d e f Remote fax commands Printing reports Fax reports Transmission verification report a b Reports How to print a report a b Polling Polling receive 11 Sequential polling b Polled transmit Setup for polled transmit c d Setup for polled transmit with a secure code Page Page How to copy Entering copy mode Making a single copy Making multiple copies Making copies Contrast:- + Quality :Auto Enlg/Red:100% Tray :MP>T1 Press ab or Startr Copy options Changing copy quality a c d a b e c d a c d e g Making N in 1 copies or a poster Important a c g h i If you are copying from the ADF: If you are copying from the scanner glass: Duplex (2-sided) copying (MFC-8860DN and MFC-8870DW only) Duplex Copy a c d e f g h Advanced Duplex Copy a f g h i Page Tray Select a c d Out of Memory message Page Software and Network features Section V Appendices A Choosing a location Safety and Legal Important Information Safety precautions Page Page IEC 60825-1 Specification Laser Diode Disconnect device Wiring information LAN connection Radio interference International ENERGY STAR Com pliance Statement A EU Directive 2002/96/EC and EN50419 Important safety instructions Page Trademarks B Options Optional Paper Tray (LT-5300) Memory Board DIMM types a b c d e C Troubleshooting Solutions to common problems Troubleshooting and routine maintenance Printing or Receiving Faxes Phone Line or Connections Sending Faxes Handling Incoming Calls Troubleshooting and routine maintenance 97 Menu Setting Difficulties Copy Quality Difficulties Printing Difficulties Handling Incoming Calls (Continued) Scanning Difficulties Software Difficulties Printing Difficulties (Continued) Troubleshooting and routine maintenance 99 Paper Handling Difficulties Print Qualit y Difficulties Software Difficulties (Continued) Network Difficulties Print Quality Difficulties (Continued) Improving the print quality Page Page Page Setting Dial Tone dete ction a b Compatibility a b Error messages Page Page Page Checking if the machine has faxes in its memory a b Sending faxes to another fa x machine a b Sending faxes to your PC a b c d Page Document is jammed in the duplex slot (MFC-8860DN and MFC-8870DW only) a b Paper jams Paper is jammed inside the machine a b c d e f g Page Page c d f e Routine maintenance Cleaning the outside of the machine Page Cleaning the scanner glas s b c Cleaning the laser scanner window a b c d e f Cleaning the corona wire a b c d e a b c d Replacing the toner ca rtridge (TN-3130/TN-3170) Replacing the toner cartridge a b c d e f g h i Replacing the drum unit (DR-3100) a b c d e f Replacing periodic maintenance parts Packing and shipping the machine Machine Information Checking the serial numbers a b Checking the page counters D Menu keys On screen programming Menu table a b c Page Menu Table The factory settings are shown in Bold with an asterisk. Choose & OK Choose & OK to accept to exit Page Page Page Page Page Page Page Page Page Page Page Page Page Page Entering Text D E General Specifications Print media Fax Copy Scan Print Interfaces Computer requirements Consumable items Ethernet wired network (MFC-8460N and MFC-8860DN only) Ethernet wireless network (MFC-8870DW only) Authentication and encryption for wireless users only Authentication method Encryption methods Network key F Glossary Page Page Page G Index A B C G H J L M Q R S T V