Scanning Difficulties

Difficulty

Suggestions

TWAIN or WIA errors appear when

Make sure the Brother TWAIN or WIA driver is chosen as the primary source in

starting to scan. (Windows®)

your scanning application. For example, in Nuance™ PaperPort™ 12SE, click

 

Scan Settings, Select to choose the Brother TWAIN/WIA driver.

TWAIN or ICA errors appear when

Make sure the Brother TWAIN driver is chosen as the primary source in your

starting to scan. (Macintosh)

scanning application.

 

In PageManager, click File, Select Source and choose the Brother TWAIN driver.

 

You can also scan documents using the ICA Scanner Driver.

 

For more information, see Software and Network User’s Guide: Scan Using Apple

 

Image Capture (ICA Driver).

 

 

OCR does not work.

Try increasing the scanner resolution.

 

(Macintosh)

 

Make sure you have finished downloading and installing Presto! PageManager

 

from:

 

http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang2.dmg

 

 

Poor scanning results when using

Clean the white bar in the ADF and the glass strip underneath it.

the ADF.

(See Cleaning the scanner on page 54.)

Vertical black lines appear in

 

Try using the scanner glass. (See Using the scanner glass on page 19.)

the scanned data.

 

 

 

Software Difficulties

Difficulty

Suggestions

Cannot install software or print.

(Windows®)

 

Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair

 

and reinstall the software.

 

 

“Device Busy” appears on the

Make sure the machine is not displaying an error message on the LCD.

computer screen.

 

 

 

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