Brother BRTMFCJ825DW, MFC-J825DW, MFC-J835DW 85

		Troubleshooting

Error Message	Cause	Action
Ink Absorber NearFull	The ink absorber box or flushing box is	The ink absorber box or flushing box
	nearly full.	will need to be replaced soon. Call
		Brother Customer Service or a Brother
		Authorized Service Center to have
		your machine serviced. (See Brother
		numbers uu page i.)

Ink low	One or more of the ink cartridges are	Order a new ink cartridge. You can
	near the end of their life. If a sending	continue printing until the LCD shows
	machine has a color fax to send, your	Cannot Print. (See Ordering
	machine’s “handshake” will ask that	accessories and supplies uu page ii
	the fax be sent as black & white. If the	and Replacing the ink cartridges
	sending machine has the ability to	uu page 61.)
	convert it, the color fax will be printed
	at your machine as a black & white
	fax.

Low Temperature	The print head is too cold.	Allow the machine to warm up.
Media Error	The memory card is either corrupted,	Put the card firmly into the slot again to
	improperly formatted, or there is a	make sure it is in the correct position.
	problem with the memory card.	If the error remains, check the media
		drive (slot) of the machine by putting in
		another memory card that you know is
		working.

Media is Full.	The memory card or USB Flash	Your machine can only save to your
	memory drive you are using has no	memory card or USB Flash memory
	available space or already contains	drive if it contains less than 999 files.
	999 files.	Delete unused files to free some
		space and try again.

No Caller ID	There is no incoming call history. You	If you want to use the Caller ID feature
	did not receive calls or you have not	call your telephone company.
	subscribed to the Caller ID service	(uuAdvanced User’s Guide: Caller
	from your telephone company.	ID)

No File	The memory card or USB Flash	Put the correct memory card or USB
	memory drive in the media drive does	Flash memory drive into the slot again.
	not contain a .JPG file.

No Ink Cartridge	An ink cartridge is not installed	Take out the new ink cartridge and
	properly.	re-install it slowly until it clicks.
		(See Replacing the ink cartridges
		uu page 61.)
			B
			B

71

Contents

Page If you need to call Customer Service Brother numbers Register your product FAQs (frequently asked questions) For Customer Service Ordering accessories and supplies Page Notice - Disclaimer of Warranties (USA and Canada) Compilation and Publication Notice User's Guides and where do I find it (BASIC USER’S GUIDE) General information Loading paper Loading documents Sending a fax Receiving a fax Telephone services and external devices Dialing and storing numbers Making copies USB Flash memory drive How to print from a computer How to scan to a computer How to print on a Disc (CD/DVD/BD) Routine maintenance Menu and features Specifications Index (ADVANCED USER’S GUIDE) Page Using the documentation Symbols and conventions used in the documentation Accessing the Advanced User’s Guide, Software User’s Guide, Network User’s Guide, and Network How to find Scanning instructions How to find Network setup instructions Accessing Brother Support (Windows®) Accessing Brother Support (Macintosh) Control panel overview Page LCD Touchscreen Status LED Basic Operations Loading paper and other print media Page Page Loading envelopes and postcards Loading photo paper Page Page Printable area Paper settings Paper Type Paper Size Acceptable paper and other print media Recommended print media Handling and using print media Choosing the right print media Paper weight, thickness and capacity How to load documents Using the ADF Using the scanner glass Unscannable area How to send a fax Page Stop faxing Setting scanner glass size for faxing Color fax transmission Canceling a fax in progress How to preview an outgoing fax Transmission Verification Report Receive Modes Choose the correct Receive Mode Page Using Receive Modes Fax Only Fax/Tel Manual External TAD Receive Mode settings Ring Delay F/T Ring Time (Fax/Tel mode only) Fax Preview (Black & White only) How to preview a received fax Using Fax Preview Turning off Fax Preview Telephone services Voice Mail Distinctive Ring Turning off Distinctive Ring f g Registering the Distinctive Ring pattern Connecting an external TAD (telephone answering device) Connections Recording an outgoing message (OGM) on an external TAD Multi-lineconnections (PBX) External and extension telephones Connecting an external or extension telephone Using external and extension telephones Using a non-Brothercordless external telephone Using remote codes Changing the remote codes How to dial Manual dialing Speed Dialing Fax Redial Storing numbers Storing a pause Storing Speed Dial numbers Changing Speed Dial names or numbers How to copy Stop copying Copy settings Paper Options PhotoCaptureCenter™ operations (PHOTO mode) Using a memory card or USB Flash memory drive Getting started Page Print Images View Photos PhotoCaptureCenter™ print settings How to scan to a memory card or USB Flash memory drive Page Printing a document Scanning a document Scanning using the SCAN key Scanning using a scanner driver Scanning using the ControlCenter Overview How to load a Disc (CD/DVD/BD) Page Replacing the ink cartridges Page Page Cleaning and checking the machine Cleaning the scanner Cleaning the print head Checking the print quality Checking the print alignment Error and Maintenance messages Page Page Page Page Page Page Page Error animation Transferring your faxes or Fax Journal report Document jam Printer jam or paper jam Paper is jammed at the back of the machine Paper is jammed at the front and back of the machine Page Additional paper jam clear operations Page Disc Jam Disc Tray is jammed at the back of the machine Page Troubleshooting If you are having difficulty with your machine Printing (continued) Page Printing Received Faxes Telephone Line or Connections Receiving Faxes Receiving Faxes (continued) Sending Faxes Handling Incoming Calls Handling Incoming Calls (continued) Copying Difficulties Scanning Difficulties Software Difficulties PhotoCapture Center™ Difficulties Network Difficulties Network Difficulties (continued) Touchscreen Difficulties Dial Tone Telephone line interference / VoIP Machine Information Checking the serial number Reset functions How to reset the machine On-screenprogramming Menu table Page Page Page Network menu Page Page Menu (continued) Page FAX Page SCAN Page COPY Page Watermark Copy Settings Page PHOTO Print Settings Page Speed Dial Call History Fax Preview Ink Disc Entering Text Inserting spaces Making corrections Repeating letters General Page Print media Fax Copy PhotoCapture Center™ PictBridge Scanner Printer Interfaces Computer requirements Consumable items Network (LAN) Page Page Page Page Visit us on the World Wide Web http://www.brother.com