Brother BRTMFCJ825DW, MFC-J825DW, MFC-J835DW 87

		Troubleshooting

Error Message	Cause	Action
Out of Memory	The machine's memory is full.	If a copy operation is in process
		Press Stop/Exit and wait until the
		other operations in progress finish,
		and then try again.

	The memory card or USB Flash	Delete unused files from your memory
	memory drive you are using does not	card or USB Flash memory drive to
	have enough free space to scan the	make some free space and then try
	document.	again.

Paper Jam [Front]	Paper is jammed in the machine.	Remove the jammed paper by
		following the steps in Paper is jammed
		at the front of the machine
		uu page 77.
		Make sure the paper length guide is
		set to the correct paper size. DO NOT
		extend the paper tray when you load
		A5 or smaller size paper.

Paper Jam [Front,Rear]	Paper is jammed in the machine.	Remove the jammed paper by
		following the steps in Paper is jammed
		at the front and back of the machine
		uu page 79.
		Make sure the paper length guide is
		set to the correct paper size. DO NOT
		extend the paper tray when you load
		A5 or smaller size paper.

Paper Jam [Rear]	Paper is jammed in the machine.	Remove the jammed paper by
		following the steps in Paper is jammed
		at the back of the machine
		uu page 78.
		Make sure the paper length guide is
		set to the correct paper size.
		DO NOT extend the paper tray when
		you load A5 or smaller size paper.

	Paper dust has accumulated on the	Clean the paper pick-up rollers.
	surface of the paper pick-up rollers.	(uuAdvanced User’s Guide: Cleaning
		the paper pick-up rollers)

Touchscreen	The Touchscreen was pressed before	Make sure that nothing is touching or
initialization	the power on initialization was	resting on the Touchscreen.	B
failed	completed.		B
	Debris may be stuck between the	Insert a piece of stiff paper between
	lower part of the touchscreen and its	the lower part of the touchscreen and
	frame.	its frame and slide it back and forth to
		push out the debris.

73

Contents

Page If you need to call Customer Service Brother numbers Register your product FAQs (frequently asked questions) For Customer Service Ordering accessories and supplies Page Notice - Disclaimer of Warranties (USA and Canada) Compilation and Publication Notice User's Guides and where do I find it (BASIC USER’S GUIDE) General information Loading paper Loading documents Sending a fax Receiving a fax Telephone services and external devices Dialing and storing numbers Making copies USB Flash memory drive How to print from a computer How to scan to a computer How to print on a Disc (CD/DVD/BD) Routine maintenance Menu and features Specifications Index (ADVANCED USER’S GUIDE) Page Using the documentation Symbols and conventions used in the documentation Accessing the Advanced User’s Guide, Software User’s Guide, Network User’s Guide, and Network How to find Scanning instructions How to find Network setup instructions Accessing Brother Support (Windows®) Accessing Brother Support (Macintosh) Control panel overview Page LCD Touchscreen Status LED Basic Operations Loading paper and other print media Page Page Loading envelopes and postcards Loading photo paper Page Page Printable area Paper settings Paper Type Paper Size Acceptable paper and other print media Recommended print media Handling and using print media Choosing the right print media Paper weight, thickness and capacity How to load documents Using the ADF Using the scanner glass Unscannable area How to send a fax Page Stop faxing Setting scanner glass size for faxing Color fax transmission Canceling a fax in progress How to preview an outgoing fax Transmission Verification Report Receive Modes Choose the correct Receive Mode Page Using Receive Modes Fax Only Fax/Tel Manual External TAD Receive Mode settings Ring Delay F/T Ring Time (Fax/Tel mode only) Fax Preview (Black & White only) How to preview a received fax Using Fax Preview Turning off Fax Preview Telephone services Voice Mail Distinctive Ring Turning off Distinctive Ring f g Registering the Distinctive Ring pattern Connecting an external TAD (telephone answering device) Connections Recording an outgoing message (OGM) on an external TAD Multi-lineconnections (PBX) External and extension telephones Connecting an external or extension telephone Using external and extension telephones Using a non-Brothercordless external telephone Using remote codes Changing the remote codes How to dial Manual dialing Speed Dialing Fax Redial Storing numbers Storing a pause Storing Speed Dial numbers Changing Speed Dial names or numbers How to copy Stop copying Copy settings Paper Options PhotoCaptureCenter™ operations (PHOTO mode) Using a memory card or USB Flash memory drive Getting started Page Print Images View Photos PhotoCaptureCenter™ print settings How to scan to a memory card or USB Flash memory drive Page Printing a document Scanning a document Scanning using the SCAN key Scanning using a scanner driver Scanning using the ControlCenter Overview How to load a Disc (CD/DVD/BD) Page Replacing the ink cartridges Page Page Cleaning and checking the machine Cleaning the scanner Cleaning the print head Checking the print quality Checking the print alignment Error and Maintenance messages Page Page Page Page Page Page Page Error animation Transferring your faxes or Fax Journal report Document jam Printer jam or paper jam Paper is jammed at the back of the machine Paper is jammed at the front and back of the machine Page Additional paper jam clear operations Page Disc Jam Disc Tray is jammed at the back of the machine Page Troubleshooting If you are having difficulty with your machine Printing (continued) Page Printing Received Faxes Telephone Line or Connections Receiving Faxes Receiving Faxes (continued) Sending Faxes Handling Incoming Calls Handling Incoming Calls (continued) Copying Difficulties Scanning Difficulties Software Difficulties PhotoCapture Center™ Difficulties Network Difficulties Network Difficulties (continued) Touchscreen Difficulties Dial Tone Telephone line interference / VoIP Machine Information Checking the serial number Reset functions How to reset the machine On-screenprogramming Menu table Page Page Page Network menu Page Page Menu (continued) Page FAX Page SCAN Page COPY Page Watermark Copy Settings Page PHOTO Print Settings Page Speed Dial Call History Fax Preview Ink Disc Entering Text Inserting spaces Making corrections Repeating letters General Page Print media Fax Copy PhotoCapture Center™ PictBridge Scanner Printer Interfaces Computer requirements Consumable items Network (LAN) Page Page Page Page Visit us on the World Wide Web http://www.brother.com