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Brother BRTMFCJ825DW, MFC-J825DW, MFC-J835DW Paper is jammed at the front and back of the machine

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c Pull the jammed paper out of the machine.

d Close the Jam Clear Cover.

Make sure the cover is closed properly.

Troubleshooting

Paper is jammed at the front and back of the machine

If the LCD shows

Paper Jam [Front,Rear], follow these steps:

a Unplug the machine from the AC power outlet.

IMPORTANT

Before you unplug the machine from the power source, you can transfer your faxes that are stored in the memory to your PC or another fax machine so you will not lose any important messages. (See Transferring your faxes or Fax Journal report uu page 75.)

b If the paper support flap is open, close it, and then close the paper support. Pull the paper tray completely out of the machine.

e Re-connect the power cord.

c Pull out the jammed paper (1).

Contents

Page If you need to call Customer Service Brother numbers Register your product FAQs (frequently asked questions) For Customer Service Ordering accessories and supplies Page Notice - Disclaimer of Warranties (USA and Canada) Compilation and Publication Notice User's Guides and where do I find it (BASIC USER’S GUIDE) General information Loading paper Loading documents Sending a fax Receiving a fax Telephone services and external devices Dialing and storing numbers Making copies USB Flash memory drive How to print from a computer How to scan to a computer How to print on a Disc (CD/DVD/BD) Routine maintenance Menu and features Specifications Index (ADVANCED USER’S GUIDE) Page Using the documentation Symbols and conventions used in the documentation Accessing the Advanced User’s Guide, Software User’s Guide, Network User’s Guide, and Network How to find Scanning instructions How to find Network setup instructions Accessing Brother Support (Windows®) Accessing Brother Support (Macintosh) Control panel overview Page LCD Touchscreen Status LED Basic Operations Loading paper and other print media Page Page Loading envelopes and postcards Loading photo paper Page Page Printable area Paper settings Paper Type Paper Size Acceptable paper and other print media Recommended print media Handling and using print media Choosing the right print media Paper weight, thickness and capacity How to load documents Using the ADF Using the scanner glass Unscannable area How to send a fax Page Stop faxing Setting scanner glass size for faxing Color fax transmission Canceling a fax in progress How to preview an outgoing fax Transmission Verification Report Receive Modes Choose the correct Receive Mode Page Using Receive Modes Fax Only Fax/Tel Manual External TAD Receive Mode settings Ring Delay F/T Ring Time (Fax/Tel mode only) Fax Preview (Black & White only) How to preview a received fax Using Fax Preview Turning off Fax Preview Telephone services Voice Mail Distinctive Ring Turning off Distinctive Ring f g Registering the Distinctive Ring pattern Connecting an external TAD (telephone answering device) Connections Recording an outgoing message (OGM) on an external TAD Multi-lineconnections (PBX) External and extension telephones Connecting an external or extension telephone Using external and extension telephones Using a non-Brothercordless external telephone Using remote codes Changing the remote codes How to dial Manual dialing Speed Dialing Fax Redial Storing numbers Storing a pause Storing Speed Dial numbers Changing Speed Dial names or numbers How to copy Stop copying Copy settings Paper Options PhotoCaptureCenter™ operations (PHOTO mode) Using a memory card or USB Flash memory drive Getting started Page Print Images View Photos PhotoCaptureCenter™ print settings How to scan to a memory card or USB Flash memory drive Page Printing a document Scanning a document Scanning using the SCAN key Scanning using a scanner driver Scanning using the ControlCenter Overview How to load a Disc (CD/DVD/BD) Page Replacing the ink cartridges Page Page Cleaning and checking the machine Cleaning the scanner Cleaning the print head Checking the print quality Checking the print alignment Error and Maintenance messages Page Page Page Page Page Page Page Error animation Transferring your faxes or Fax Journal report Document jam Printer jam or paper jam Paper is jammed at the back of the machine Paper is jammed at the front and back of the machine Page Additional paper jam clear operations Page Disc Jam Disc Tray is jammed at the back of the machine Page Troubleshooting If you are having difficulty with your machine Printing (continued) Page Printing Received Faxes Telephone Line or Connections Receiving Faxes Receiving Faxes (continued) Sending Faxes Handling Incoming Calls Handling Incoming Calls (continued) Copying Difficulties Scanning Difficulties Software Difficulties PhotoCapture Center™ Difficulties Network Difficulties Network Difficulties (continued) Touchscreen Difficulties Dial Tone Telephone line interference / VoIP Machine Information Checking the serial number Reset functions How to reset the machine On-screenprogramming Menu table Page Page Page Network menu Page Page Menu (continued) Page FAX Page SCAN Page COPY Page Watermark Copy Settings Page PHOTO Print Settings Page Speed Dial Call History Fax Preview Ink Disc Entering Text Inserting spaces Making corrections Repeating letters General Page Print media Fax Copy PhotoCapture Center™ PictBridge Scanner Printer Interfaces Computer requirements Consumable items Network (LAN) Page Page Page Page Visit us on the World Wide Web http://www.brother.com