Printing difficulties

Difficulties

Suggestions

No printout.

Check that the machine is plugged in and the power switch is turned on.

 

Check that the toner cartridge and drum unit are installed correctly. (See

 

Replacing the drum unit on page 75.)

 

Check the interface cable connection on both the machine and your computer.

 

(See the Quick Setup Guide.)

 

Check that the correct printer driver has been installed and chosen.

 

Check to see if the LCD is showing an error message. (See Error and

 

maintenance messages on page 113.)

 

Check the machine is online:

 

(Windows® 7 and Windows Server® 2008 R2) Click the Start button and

 

Devices and Printers. Right-clickBrother MFC-XXXX Printer. Make sure

 

that Use Printer Offline is unchecked.

 

(Windows Vista®) Click the Start button, Control Panel, Hardware and

 

Sound, and then Printers. Right-clickBrother MFC-XXXX Printer. Make

 

sure that Use Printer Offline is unchecked.

 

(Windows® XP and Windows Server® 2003/2008) Click the Start button and

 

choose Printers and Faxes. Right-clickBrother MFC-XXXX Printer. Make

 

sure that Use Printer Offline is unchecked.

 

(Windows® 2000) Click the Start button and choose Settings and then

 

Printers. Right-clickBrother MFC-XXXX Printer. Make sure that

 

Use Printer Offline is unchecked.

 

Contact your administrator to check your Secure Function Lock settings.

 

 

The machine prints unexpectedly

Press Job Cancel to cancel print jobs.

or it prints garbage.

Check the settings in your application to make sure it is set up to work with

 

 

your machine.

 

 

The machine prints the first couple

Check the settings in your application to make sure that it is set up to work with

of pages correctly, then some

your machine.

pages have text missing.

Your computer is not recognising the machine’s input buffer’s full signal. Make

 

 

sure that you connected the interface cable correctly. (See the Quick Setup

 

Guide.)

 

 

The headers or footers appear

There is an unprintable area on the top and bottom of the page. Adjust the top and

when the document displays on the

bottom margins in your document to allow for this. (See Unprintable area when

screen but they do not show up

printing from a computer on page 18.)

when it is printed.

 

 

 

The machine does not print on both

Check the paper size setting in the printer driver. You need to choose A4 [60 to

sides of the paper even though the

105 gsm].

printer driver setting is Duplex.

 

 

 

The machine is not printing or has

Press Job Cancel.

stopped printing.

As the machine cancels the job and clears it from the memory it may produce an

 

 

incomplete printout.

 

 

The machine does not change to

When the machine is in Deep Sleep mode, the machine does not wake up when

Direct Print mode when a USB

a USB flash memory drive is connected to the USB direct interface. Press Direct

flash memory drive is connected to

to wake up the machine and light up the Direct key, and then press Direct again

the USB direct interface.

to view the Direct Print menu.

 

 

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