Troubleshooting

 

Scanning difficulties

 

 

 

 

 

Difficulties

Suggestions

 

TWAIN errors appear while

Make sure that the Brother TWAIN driver is chosen as the primary source. In

 

scanning.

PaperPort™ 12SE, click File, Scan or Get Photo and choose the Brother TWAIN

 

 

driver.

 

 

 

 

OCR does not work.

Try increasing the scanning resolution.

 

 

(Macintosh users)

 

 

Presto! PageManager must be downloaded and installed before use. See

 

 

Accessing Brother Support (Macintosh) on page 4 for further instructions.

 

 

 

 

Network scanning does not work.

See Network difficulties on page 140.

 

 

 

 

Cannot scan.

Contact your administrator to check your Secure Function Lock Settings.

 

 

 

 

Software difficulties

 

 

 

 

 

Difficulties

Suggestions

 

Cannot install software or print.

Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair

 

 

and reinstall the software.

 

 

 

 

Cannot perform ‘2 in 1’ or ‘4 in 1’

Check that the paper size setting in the application and in the printer driver are the

 

printing.

same.

 

 

 

 

The machine does not print from

Try to reduce the print resolution. (See Advanced tab in the Software User's

 

Adobe® Illustrator®.

Guide.)

 

Paper handling difficulties

 

 

 

 

Difficulties

Suggestions

 

The machine does not feed paper.

If there is no paper, load a new stack of paper into the paper tray.

 

The LCD shows No Paper or a

If there is paper in the paper tray, make sure it is straight. If the paper is curled,

 

Paper Jam message.

you should straighten it. Sometimes it is helpful to remove the paper, turn the

 

 

stack over and put it back into the paper tray.

 

 

Reduce the amount of paper in the paper tray, and then try again.

 

 

Make sure that manual feed mode is not chosen in the printer driver.

 

 

Clean the paper pick-up roller. See Cleaning the paper pick-up rollers

 

 

on page 109.

 

 

If the LCD shows the Paper Jam message and you still have a problem, see

 

 

Error and maintenance messages on page 113.

B

 

 

The machine does not feed paper

Make sure that MP tray is chosen in the printer driver.

from the MP tray.

Fan the paper well and put it back in the tray firmly.

 

 

 

 

 

 

How do I print on envelopes?

You can load envelopes in the MP tray. Your application must be set up to print

 

 

the envelope size you are using. This is usually done in the Page Setup or

 

 

Document Setup menu of your application. (See your application’s manual for

 

 

more information.)

 

 

 

 

What paper can I use?

You can use thin paper, plain paper, thick paper, bond paper, recycled paper,

 

 

glossy paper, envelopes and labels that are made for laser machines. (For details,

 

 

see Acceptable paper and other print media on page 22.)

 

 

 

 

There is a paper jam.

Clear the jammed paper. (See Error and maintenance messages on page 113.)

 

 

 

 

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