10 Troubleshooting

Overview

This chapter explains how to resolve typical network problems you may encounter when using the machine. If, after reading this chapter, you are unable to resolve your problem, please visit the Brother Solutions Center at: http://solutions.brother.com.

This chapter is divided into the following sections:

„General problems

„Network print software installation problems

„Printing problems

„Scanning and PC-FAX problems

„Protocol-specific troubleshooting

„Wireless network specific troubleshooting

General problems

CD-ROM is inserted, but does not start automatically

If your computer does not support Autorun, the menu will not start automatically after inserting the CD-ROM. In this case, execute Start.exe in the root directory of the CD-ROM.

How to reset the Brother print server to factory default

10

 

You can reset the print server back to its default factory settings (resetting all information such as the password and IP address information). (See Restoring the network settings to factory default on page 114.)

My computer cannot find the machine/print server

My machine/print server does not appear in the window of Remote Setup, BRAdmin Light or BRAdmin Professional 3

„Windows®

The Firewall on your computer may be blocking the necessary network connection to the machine. In this case, you will need to disable the Firewall on your computer and re-install the drivers.

Windows® XP SP2 or greater users:

a Click the Start button, Control Panel, Network and Internet Connections. b Double-clickWindows Firewall.

c Click the General tab. Make sure that Off (not recommended) is selected. d Click OK.

129