Canon 08011-41-UD2-003 6.1.3E-MailService Configuration Screen Error Messages

Message	Cause	Remedy
Duplicated authentication	An authentication server already	Check the authentication
server: an authentication	exists where the domain is
		server, domain, and
server with domain [x] and	represented by x, and the
		authentication method and
authentication method [y]	authentication method is
		try again.
already exists.	represented by y.

6.1.3E-Mail Service Configuration Screen Error Messages

This section explains the E-mail Service Configuration screen error messages, along with possible causes and remedies. For more information on the remedies, see “Configuring the E-Mail Service Settings,” on p. 65.

Message	Cause	Remedy
SMTP Server Address is	The [SMTP Server Address]	Enter the SMTP server address.
missing.	text box is blank.	Enter the SMTP server address.
missing.	text box is blank.
SMTP Server Port has to	A non-numeric value is	Enter the numeric value for the
SMTP Server Port has to	entered in the [Port] text box,	connecting port number of the
be a number.	entered in the [Port] text box,	connecting port number of the
be a number.	or the [Port] text box is blank.	SMTP server.
	or the [Port] text box is blank.	SMTP server.

SMTP Server Port cannot	Zero is entered in the [Port]	Enter the numeric value greater
SMTP Server Port cannot	Zero is entered in the [Port]	than zero for the connecting port
be zero.	text box.	than zero for the connecting port
be zero.	text box.	number of the SMTP server.
		number of the SMTP server.

SMTP Server Port has to	A negative number is entered	Enter the numeric value greater
SMTP Server Port has to	A negative number is entered	than zero for the connecting port
be a positive number.	in the [Port] text box.	than zero for the connecting port
be a positive number.	in the [Port] text box.	number of the SMTP server.
		number of the SMTP server.

SMTP Public Username	The [SMTP Public Username]	Enter the SMTP public username.
Missing.	text box is blank.	Enter the SMTP public username.
Missing.	text box is blank.

SMTP Public Password	The [SMTP Public Password]	Enter the SMTP public password.
Missing.	text box is blank.	Enter the SMTP public password.
Missing.	text box is blank.

	The connection to the SMTP
Connection Failed. Could	server failed because
Connection Failed. Could	Authorized Send cannot	Check the host name and/or port
not connect to x:y	connect to the host name,	and try again.
	represented by x, and the port,
	represented by y.

	The connection to the SMTP
Connection Failed. Could	server failed because	Check the host name and/or
Connection Failed. Could	Authorized Send cannot	Check the host name and/or
not resolve host name: x.	Authorized Send cannot	server configuration and try again.
not resolve host name: x.	resolve the host name,	server configuration and try again.
	resolve the host name,
	represented by x.

Authorized Send Installation and Configuration Guide for imageRUNNER Machines

155