6.2SIGN IN Screen Notification Messages

The SIGN IN screen notification messages are displayed on the SIGN IN screen in the upper-right hand portion of the MEAP device’s UI. You will remain at the SIGN IN screen until they are resolved.

6.2.1General Authentication Notification Messages

This section explains the general authentication notification messages, along with possible causes and remedies.

 

Message

 

Cause

 

Remedy

 

User name and password

 

The [User Name] or

 

Enter values for the user name and

 

 

 

password, and do not leave them

 

fields cannot be empty

 

[Password] text box is blank.

 

 

 

 

blank.

 

 

 

 

 

 

 

 

 

 

 

 

Please contact

 

You are attempting to log on

 

Configure Authorized Send for the

 

 

to a MEAP device that has not

 

 

administrator to configure

 

 

environment via the Configuration

 

 

been configured by a System

 

 

this device

 

 

servlet.

 

 

Administrator.

 

 

 

 

 

 

 

 

 

 

 

 

 

The log on authentication

• Check that the configured

 

 

 

servers are active.

 

Server connect error,

process exceeds the specified

 

 

value in the [Network Socket

• Try to ping the servers from the

 

connection timed out

Timeout (seconds)] text box

 

MEAP device.

 

(host)

on the Options tab of the

• Increase the network socket

 

 

Configuration servlet. The

 

 

 

timeout in the Configuration

 

 

default setting is ‘5’ seconds.

 

 

 

 

servlet.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• The [User Name] or

 

 

 

 

 

[Password] text box contain

 

 

 

 

 

an invalid entry.

 

 

 

 

• If you are using an

 

 

 

 

 

authentication method other

Enter the correct user name or

 

Check User Name and

 

than Kerberos, this error

 

 

password credentials. If this does

 

 

message may be displayed

 

Password and try again.

 

not work, contact the System

 

 

even if you entered a

 

 

 

Administrator.

 

 

 

correct user name and

 

 

 

 

 

 

 

 

password. In this case, the

 

 

 

 

 

error message is due to

 

 

 

 

 

another problem unrelated

 

 

 

 

 

to the correct credentials.

 

 

 

 

 

 

 

 

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Authorized Send Installation and Configuration Guide for imageRUNNER Machines