6.2SIGN IN Screen Notification Messages
The SIGN IN screen notification messages are displayed on the SIGN IN screen in the
6.2.1General Authentication Notification Messages
This section explains the general authentication notification messages, along with possible causes and remedies.
| Message |
| Cause |
| Remedy |
| User name and password |
| The [User Name] or |
| Enter values for the user name and |
|
|
| password, and do not leave them | ||
| fields cannot be empty |
| [Password] text box is blank. |
| |
|
|
| blank. | ||
|
|
|
|
| |
|
|
|
|
|
|
| Please contact |
| You are attempting to log on |
| Configure Authorized Send for the |
|
| to a MEAP device that has not |
| ||
| administrator to configure |
|
| environment via the Configuration | |
|
| been configured by a System |
| ||
| this device |
|
| servlet. | |
|
| Administrator. |
| ||
|
|
|
|
| |
|
|
|
|
| |
|
| The log on authentication | • Check that the configured | ||
|
|
| servers are active. | ||
| Server connect error, | process exceeds the specified |
| ||
| value in the [Network Socket | • Try to ping the servers from the | |||
| connection timed out | Timeout (seconds)] text box |
| MEAP device. | |
| (host) | on the Options tab of the | • Increase the network socket | ||
|
| Configuration servlet. The | |||
|
|
| timeout in the Configuration | ||
|
| default setting is ‘5’ seconds. |
| ||
|
|
| servlet. | ||
|
|
|
|
| |
|
|
|
|
|
|
|
|
| • The [User Name] or |
|
|
|
|
| [Password] text box contain |
|
|
|
|
| an invalid entry. |
|
|
|
| • If you are using an |
|
| |
|
|
| authentication method other | Enter the correct user name or | |
| Check User Name and |
| than Kerberos, this error | ||
|
| password credentials. If this does | |||
|
| message may be displayed | |||
| Password and try again. |
| not work, contact the System | ||
|
| even if you entered a | |||
|
|
| Administrator. | ||
|
|
| correct user name and | ||
|
|
|
|
| |
|
|
| password. In this case, the |
|
|
|
|
| error message is due to |
|
|
|
|
| another problem unrelated |
|
|
|
|
| to the correct credentials. |
|
|
|
|
|
|
|
|
164 | Authorized Send Installation and Configuration Guide for imageRUNNER Machines |