Message

Cause

Remedy

Press <Enter> key to

The USB keyboard is in use, and

Press [ENTER] on the USB

a text box was changed that

validate.

keyboard.

requires validation.

 

 

 

 

 

6.4.3SCAN TO EMAIL Notification Messages

This section explains the SCAN TO EMAIL notification messages, along with possible causes and remedies.

 

Message

 

Cause

 

Remedy

 

Checking SMTP

 

You are attempting to scan and

 

If the connection is OK, your

 

 

 

document is sent to the

 

Connection…

 

send a document via SMTP.

 

 

 

 

specified destination.

 

 

 

 

 

 

 

 

 

 

 

 

Checking SMTP

 

You are attempting to scan and

 

You must enter the correct user

 

 

send a document via SMTP, and

 

name and password to gain

 

Authentication…

 

 

 

 

SMTP authentication is enabled.

 

access to the SMTP server.

 

 

 

 

 

 

 

 

 

 

6.4.4SCAN TO EMAIL Error Messages

This section explains the SCAN TO EMAIL error messages, along with possible causes and remedies.

 

Message

 

Cause

 

Remedy

 

 

 

• Connection to the SMTP

 

Contact the System

 

 

 

server cannot be established.

 

 

Cannot connect to the

 

 

Administrator to make sure that

 

 

• The connection has timed out

 

 

 

 

the SMTP server is connected

 

SMTP Server.

 

from the network socket

 

 

 

 

to the network properly, and is

 

 

 

timeout setting in the

 

 

 

 

 

accepting connections.

 

 

 

Configuration servlet.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• If you are not using public

 

 

 

 

 

credentials, make sure that

 

 

 

 

 

you enter the correct SMTP

 

 

 

 

 

authentication credentials on

 

 

 

 

 

the SMTP Authentication

 

Cannot Authenticate to

 

SMTP authentication is enabled,

 

Password pop-up screen.

 

 

 

• If you are using public

 

SMTP Server; Invalid

 

and the SMTP authentication

 

 

 

 

credentials, contact the

 

Credentials.

 

credentials used are invalid.

 

 

 

 

System Administrator to

 

 

 

 

 

 

 

 

 

 

verify the public credentials

 

 

 

 

 

configured in the

 

 

 

 

 

Configuration servlet. See

 

 

 

 

 

“Configuring the E-Mail

 

 

 

 

 

Service Settings,” on p. 65.

 

 

 

 

 

 

172

Authorized Send Installation and Configuration Guide for imageRUNNER Machines