13-24 Troubleshooting Chapter 13
■The printout curls.
Your page may include a large amount of ink.
• Leave the page in the output tray for 30 to 60 seconds to allow the ink to dry. Then
remove the page carefully without touching any surfaces.
• The paper you are using may be too thin. Printing dense graphics on light paper stock
may cause the paper to curl. Try using heavier stock.
■Your PC indicates a device time-out.
A device time-out occurs when the PC sends data to the MultiPASS,but the unit
does not respond.The MultiPASS may be unplugged, not connected to the PC, or
have a paper jam.
• Make sure the MultiPASS is plugged in (1p. 2-9), and that the printer cable is
securely connected to the unit and PC (1p. 2-8). Clear any paper jams (1p. 13-4),
and make sure paper is loaded properly in the multi-purpose tray. (1p. 2-17)
nFor additional troubleshooting, refer to Print Quality Problems (1p. 13-20) and the
MultiPASS Suite User’s Guide.
General Problems
■The MultiPASS has no power.
The power cord may not be plugged in securely.
• Check that the power cord is plugged securely into the MultiPASS and into the wall
outlet (1p. 2-9). If the unit is plugged into a power strip, make sure the power strip is
plugged in and turned on.
The power cord may not be supplying power.
• Check the power cord by substituting with another, or by using a voltmeter to test it
for continuity.
■The MultiPASS will not print reports.
The Black BJ tank of the installed BJ cartridge may be empty.
• Check for an error message in the LCD (1p. 13-5), and replace if necessary.
(1p. 12-18)
The Photo BJ cartridge is installed in the MultiPASS and the PHOTO INK PRINT
setting is disabled.
• If you have disabled the PHOTO INK PRINT setting (1p. 14-8), you cannot print
reports with the Photo BJ cartridge. Replace the Photo BJ cartridge with the Colour or
Black BJ cartridge. Alternatively, enable the PHOTO INK PRINT setting. (1p. 14-8)