Troubleshooting

Problem

 

 

Cause

 

 

Solution

 

Camera will not

Power is not turned

• Press the power button for a

operate

on

 

moment.

 

 

 

 

 

 

 

 

 

 

 

 

 

SD card slot/battery

• Confirm that the SD card slot/

 

cover is open

 

battery cover is securely closed.

 

 

 

 

 

 

 

 

 

 

 

 

Insufficient battery

• Insert a fully charged battery into

 

voltage

 

the camera.

 

 

 

 

 

 

 

 

• Use the AC Adapter Kit ACK-DC10

 

 

 

 

 

 

 

(sold separately).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Poor contact

 

• Wipe the terminals with a clean

 

between camera and

dry cloth.

 

 

battery terminals

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Camera will not

Mode switch is set

• Set the mode switch to

 

 

or

record

 

 

(Playback)

 

 

.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Flash is charging

• The indicator will light orange

 

(Blinking

 

 

in the

when it is charged. You can then

 

LCD monitor)

 

press the shutter button.

 

 

SD card is full

• Insert a new SD card.

 

 

 

 

 

 

 

 

• If required, download the images

 

 

 

 

 

 

 

to a computer and erase them

 

 

 

 

 

 

 

from the SD card to make space.

 

 

 

 

 

 

 

 

 

 

 

 

 

SD card is not

• Format SD card.

 

 

formatted correctly

• If reformatting does not work, the

 

 

 

 

 

 

 

SD card logic circuits may be

 

 

 

 

 

 

 

damaged. Consult the nearest

 

 

 

 

 

 

 

Canon Customer Support Help

 

 

 

 

 

 

 

Desk.

 

 

 

 

 

 

 

 

 

 

 

 

 

SD card is write-

• Slide the write-protect tab of the

 

protected.

 

SD card upward (p. 23).

 

 

 

 

 

 

 

 

 

 

 

 

Cannot play back

You attempted to play

• Computer images that cannot be

 

back images shot

played back will play back if they are

 

with another camera

added to the camera using the

 

 

or images edited with

bundled software program

 

 

a computer

 

ZoomBrowser EX or ImageBrowser.

 

 

 

 

 

 

 

See ZoomBrowser EX/

 

 

 

 

 

 

 

 

ImageBrowser Software User

 

 

 

 

 

 

 

 

Guide (PDF).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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