Troubleshooting
This section has solutions for when the printer does not operate as expected or an error symbol is displayed.
You Think There is a Problem
If the solutions below do not remedy your problem, contact the retail outlet or a Canon customer support center.
Problems with the Main Printer Unit and Power
QPower will not turn on.
ÎHas the plug come out of the power outlet? (p. 8)
ÎIs the connector of the compact power adapter securely connected to the printer’s DC IN terminal? (p. 8)
ÎDid you try pressing the power button for a long moment? (p. 5)
ÎBattery Pack
•Is the battery sufficiently charged?
•When installing it, did you press on the battery until it clicked into place? (p. 37)
QPower Button is Blinking Red
ÎTurn the power off and then on again before restarting the printer. If an error message displays, follow the instructions to solve the problem. (p. 48)
Printing Problems
QCannot Print
ÎIs the printer power turned on? (p. 5)
ÎIs the printer connected to more than one device at once? Do not connect simultaneously to a camera, memory card or computer.
ÎIs the paper cassette inserted all the way in?
ÎIs the ink cassette inserted all the way in?
ÎIs the ink sheet slack?
ÎAre you using the number of paper sheets indicated?
ÎWere the perforated portions of the paper folded over or separated before printing?
ÎThe printer will temporarily stop when it exceeds a certain temperature. This is not a malfunction. Wait until the temperature drops and the printer resumes. The following may cause overheating.
•Continuous printing
•High ambient temperature
•Vent on rear of printer has been obstructed, raising the internal temperature of the printer.
A message will appear on the computer display if you are connected to a computer when this happens, but you should wait until printing resumes without cancelling the print.