Troubleshooting
Problem |
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| Possible cause | Corrective action |
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Smart | Keyboard driver | starts | "Injector API Blocking" is caused by | You should contact your BES administrator to | |||||
with “Injector API policy. Please | security measures implemented by your | configure your device's Application Control Policy to | |||||||
contact your BES administrator | BES Application Control Policy for your | allow the Smart Keyboard driver the use of the | |||||||
to Unblock Injector API” error | device. | Injector API. See User's Manual for details on | |||||||
message. |
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| configuring your device Application Control Policy. | |||
My keyboard is paired but | 1. | Smart Keyboard driver was not | 1. | Verify that your registration key is correctly | |||||
Smart |
| Keyboard |
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| registered. |
| entered. |
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indicates | keyboard | is |
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disconnected. |
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| 2. | Activate keyboard under “Keyboard Settings”. | |||
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| 2. | [√] Keyboard Active not enabled. |
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My keyboard is turned on and | 1. | Language layout settings is not | 1. | Open the “Manage Layouts” option and set the | |||||
my driver says it is connected |
| supported or not selected. |
| language layout to “US (English)”. | |||||
but I can not type using the |
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Professional keyboard. |
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| 2. | Smart Keyboard is not responding to | 2. | Restart Smart Keyboard connection by disabling | |||
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| [ ] Keyboard Active and exiting and saving | |
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| new settings. | Then enable [√] Keyboard |
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| Active. |
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| 3. | If above does not solve the problem try resetting | |
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| the device. |
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Amzer | stopped connecting to | 1. | Smart Keyboard driver configuration | 1. | Using the BlackBerry® desktop manager un- | ||||
my Professional keyboard. |
| data possibly corrupted. |
| install Smart Keyboard driver then | |||||
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| 2. | Smart Keyboard registration key | 2. | ||
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| incorrect. |
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Pressing and holding a key does | 1. | Auto Repeat not enabled. | 1. | Enable [√] Auto Repeat in “Keyboard settings”. | |||||
not repeat characters. |
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| 2. | Keyboard input mode set to | 2. | Change Keyboard mode to “Standard”. | |
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| BlackBerry® mode. |
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My BlackBerry® does not emit | KeyPress Sound Type setting is not | Enable “KeyPress Sound Type” by selecting Beep | |||||||
key taps when pressing a key. | enabled in Smart Keyboard driver. | option then set the desired volume. | |||||||
Can't | pair | another | Bluetooth | When Smart keyboard driver is actively | Try disabling Smart keyboard driver by | ||||
device to my BlackBerry® | searching for the Professional keyboard | the [ ] Keyboard Active in “Keyboard settings” | |||||||
device | when Smart | Keyboard | the Bluetooth Manager becomes busy | then saving the new settings. | |||||
driver is installed. |
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| this prevents new devices from pairing. |
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Amzer - Smart Keyboard, User Guide v3.00 © 2006 | Page 36 |