Cisco Systems 4027676, 4033407

Service Provider Video Technology Group

678.277.1000

www.scientificatlanta.com

5030 Sugarloaf Parkway, Box 465447

Lawrenceville, GA 30042

This document includes various trademarks of Cisco Systems, Inc. Please see the Notices

section of this document for a list of the Cisco Systems, Inc. trademarks used in this

document.

Product and service availability are subject to change without notice.

June 2009 Printed in United States of America Part Number 4021203 Rev A

Contents

Main Cisco Model DPC3212 and EPC3212 VoIP Cable Modem User Guide In This Document IMPORTANT SAFETY INSTRUCTIONS Notice to Installers Notice lattention des installateurs de rseaux cbls Mitteilung fr CATV-T echniker Aviso a los instaladores de sistemas CATV IMPORTANT SAFETY INSTRUCTIONS Power Source Warning Ground the Product IMPORTANT SAFETY INSTRUCTIONS Protect the Product from Lightning Verify the Power Source from the On/Off Power Light ec Eliminate AC Mains Overloads ing It Check Product Safety Protect the Product When Mov Telephone Equipment Notice FCC Compliance United States FCC Compliance Declaration of Conformity Canada EMI Regulation CE Compliance Introduction Benefits and Features Page What's In the Carton? Front Panel Description Back Panel Description What Are the System Requirements for Internet Service? Minimum System Requirements for a PC Minimum System Requirements for Macintosh System Requirements for an Ethernet Connection System Requirements for a USB Connection How Do I Subscribe to High-Speed Internet and Telephone Service? I Do Not Have a High-Speed Internet Access Account I Already Have an Existing High-Speed Internet Access Account I Want to Use the Cable Modem for Telephone Service Where Is the Best Location for My Cable Modem? How Do I Mount the Modem on a Wall? (Optional) Before You Begin Page Location and Dimensions of the Wall-Mounting Slots What Are the Requirements for Telephone Service? Number of Telephone Devices Telephone Device Types Dialing Requirements Telephone Wiring Requirements How Do I Connect the Cable Modem for Internet and Telephone Service? Connecting and Installing Internet Devices Connecting the Cable Modem for High-Speed Data and Telephone Service Page Page Installing USB Drivers Installing USB Drivers on Windows 2000 Systems Installing USB Drivers on Windows XP Systems Installing USB Drivers on Windows Vista Systems Frequently Asked Questions Page Page Page Page Having Difficulty? Common Troubleshooting Issues Tips for Improved Performance Check and Correct Front Panel LED Status Indicator Functions 36 Part Number 4021203 Rev A Front Panel LED Status Indicator Functions Initial Power Up, Calibration, and Registration (AC Power applied) Normal Operations (AC Power Applied) Notices Trademarks Disclaimer Documentation Copyright Notice Software and Firmware Use Notice