Appendix A: Troubleshooting
This chapter provides troubleshooting tips.
Troubleshooting the Fiery
Startup diagnostics are described in the Installation and Service Guide for service technicians. If you see startup error messages on Command WorkStation or if the Fiery does not reach the Idle state, contact your authorized service/support provider.
Troubleshooting during Setup from the Control Panel
The following section explains some error and alert messages you may see during Setup that might not be
Network Setup messages
After this Setup screen | This message | Means |
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Enable AppleTalk | No AppleTalk zone found. | The Ethernet network cable is not attached to the connec- |
(Network Setup>Protocol |
| tor on the C9800, or the network cable is not plugged into |
Setup>AppleTalk Setup) |
| the hub or network. If your AppleTalk network has zones, |
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| and you want to specify a zone for the Fiery, you must con- |
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| nect the network cable to the Fiery before performing |
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| AppleTalk Setup. |
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| This could also mean that the AppleTalk network does not |
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| have zones. Zones are not required for printing to the |
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| Fiery. Press Enter to continue. |
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Protocol Setup or Service | You must first enable | Enable at least one network port (Ethernet) in Port Setup |
Setup (Network Setup) | a network port. | before beginning Protocol Setup or Service Setup. |
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