6
Power
Symptom Problem Solution
PC is not securely connected to
an external power source.
Ensure that cables connecting the PC to the external power
source are plugged in properly.
Green power supply light on
back of PC is out.
When the cables connecting the PC to the external power
source are plugged in properly and the wall outlet is
functioning, the green power supply light should be on; if the
light is not on, refer to the Warranty and Support Guide to
contact Support.
Monitor is not connected or is
not on.
Connect the monitor to the PC, plug it in, and turn it on.
Line voltage selection switch is
not in the proper position for
your country/region
(115V/230V).
Set the line voltage selection switch to the correct setting for
your country/region, or refer to Support.
PC will not turn on or start.
Wall outlet is defective. Test the outlet by connecting a different electrical device to the
outlet.
Invalid system disk
Or
Non-System disk or disk
error
message displays.
A diskette has been left in the
drive during startup.
When drive activity stops, remove the diskette and press the
spacebar. The PC should start up.
PC appears locked up and
won’t turn off when the On
button is pressed.
PC is not working. Press and hold the On button until the PC turns off.
The PC uses the operating system and installed software
programs during normal operation. If your PC works
improperly or stops because of the software, you may be
able to repair it.
The Software Repair Wizard (select models
only) is an icon on the desktop or in the
Organize software program, or in the Help
and Support Center. To start the wizard, click
the icon or click Start, choose All
Programs, PC Help & Tools, and then
click Software Repair Wizard.
Click the Software Repair Wizard icon to repair software
problems with programs, printers, or peripherals that stop
working, or to resolve erratic PC behavior. Repair options
include using the Compaq Application Recovery or Compaq
System Recovery programs.
You need recovery discs (CDs or DVDs) for some repairs that
use the Compaq Application Recovery program or the
Compaq System Recovery program. The PC does not
include recovery discs in the accessory box, but you can
make your own recovery CDs or DVDs; see “Creating
Recovery CDs/DVDs.”
CAUTION: It is strongly recommended that
you create your recovery discs before you
need them.
You should also make the Compaq Recovery Tools CD. This
CD contains utilities that allow you to make changes to your
hard disk drive, including removing the recovery partition.
See “Using the Recovery Tools CD.”