Dell 1700/1700n "Total Satisfaction" Return Policy (U.S. Only)

Appendix 87

We pride ourselves on our great customer service. If you are not satisfied with the service you receive under this

limited warranty, please let us know. We have found that the best way to resolve issues regarding our limited

warranty is to work together. If, after those discussions, y ou are still not satisfied, we believe a rbitration is the most

expeditious way to resolve your concerns. Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY

(WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT, OR

FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT, AND EQUITABLE

CLAIMS) AGAINST DELL arising from or relating to this limited warranty, its interpretation, or the breach,

termination, or validity thereof, the relationships which resu lt from this limited warranty (including, to the full

extent permitted by applicable law, relationships with third parties), Dell's advertising, or any related purchase

SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED

BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in effect (available via

the Internet at www.arb-forum.com/ or via telephone at 1-800-474-2371). The arbitration will be limited solely to

the dispute or controversy between you and Dell. Any award of the arbitrator(s) shall be final and binding on eac h

of the parties, and may be entered as a judgment in any court of c ompetent jurisdiction. Information may be

obtained and claims may be filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405. This provision applies

only to individual home consumers and consumers who purchased through an employee purchase program. It does

not apply to small, medium, large, and global commercial customers or government, education, and healthcare

customers.

Limited warranties on systems may be transferred if th e current owner transfers ownership of the sy stem and

records the transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may

record your transfer by going to Dell 's website:

• If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm

• If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to

www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm

• If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who

purchased through an employee purchase program, go to

www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm

If you do not have Internet access, call your customer care representative or call 1-800-624-9897.

"Total Satisfaction" Return Policy (U.S. Only)

We value our relationship with you and want to make sure tha t you're satisfied with your purc hases. That's why we

offer a "Total Satisfaction" return policy for most products that you, the end-user customer, purchase directly from

Dell. Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a

refund of the purchase price paid, less shipping and handling and applicable return fees as follows: