Dell 2330d, 2330dn Troubleshooting Your Printer

Troubleshooting Your Printer

Frequently Asked Questions (FAQ): Dell 2330d/2330dn Laser

Printer Issues and Solutions Paper Problems

Setup Problems Printing Problems

Error Messages Print Quality Problems

General Guidelines for Selecting or Loading Print Media Frequently Asked Questions (FAQ): Mac OS® Features,

Issues, and Solutions

Avoiding Jams and Misfeeds Calling for Service

Clearing Paper Jams

Frequently Asked Questions (FAQ): Dell 2330d/2330dn Laser

Printer Issues and Solutions

How do I install the Dell™ 2330d/2330dn Laser Printer driver and software in Windows® via USB or Parallel

connection?

See Installing the Printer Drivers.

Why do I get garbled text printed out continuously ?

Try any of the following:

1. Check the USB cable connections between the computer and the printer.

2. Try using a different USB cable, if available.

3. Uninstall and reinstall the Dell 2330d/2330dn Laser Printer driver.

NOTE: For the local Status Monitor Center to work properly, bidirectional communication support

must be in place so that the printer and computer can communicate. An exception is added to the

Windows Firewall to allow this communication.

If this does not resolve this issue, check the USB cable connection with the printer. If failure persists, then

changing the USB cable might help.

If the above steps do not resolve this issue, then try uninstalling and reinstalling the Dell 2330d/2330dn

Laser Printer driver.

How do I install the optional 550 -sheet drawer (Tray 2) ?

See Installing the 550-Sheet Optional Drawer.

Why can’t I choose the optional 550 -sheet drawer (Tray 2) in the printer driver?

See Installing the 550-Sheet Optional Drawer.

How do I set up trays to print with legal-size paper?

NOTE: DO NOT connect the printer to the computer using a USB cable and turn on the printer before trying

to install the printer driver.

Contents

Main Dell 2330d/2330dn Laser Printer User's Guide Notes, Notices, and Cautions Page Finding Information Finding Information About the Printer Page Printing Printing Documents Printing Using the Multipurpose Feeder Printing a Two-Sided Document (Duplex Printing) Printing Multiple Page Images on One Page (N-Up Printing) Printing a Booklet Printing on Envelopes Printing on Letterhead Printing a Poster Printing on Transparencies Canceling a Print Job From the Printer Operator Panel From Your Computer About Your Printer Understanding Printer Parts Page Understanding the Operator Panel Page Maintaining Your Printer Ordering Supplies Printer Attached to a Network Printer Attached Locally to a Computer Storing Supplies Storing Print Media Storing the Toner Cartridge Replacing Supplies Replacing the Imaging Drum Page Replacing the Toner Cartridge Page Cleaning Your Printer Cleaning the Printhead Lens Cleaning the Exterior of the Printer Operator Panel Menus Menu List Paper Menu Page Paper Mode Main Menu Size/Type Page Paper Texture Paper Weight Paper Loading Reports Universal Setup Page Network/Ports Network Mode Network Mode Main Menu USB Mode USB Mode Main Menu Parallel Mode Parallel Mode Main Menu Settings General Settings Mode General Settings Mode Main Menu Alarm control Page Setup Mode Setup Mode Main Menu Finishing Mode Finishing Mode Main Menu Quality Mode Quality Mode Main Menu Utilities Mode Utilities Mode Main Menu PostScript Mode PostScript Mode Main Menu PCL Emul Mode PCL Emul Mode Main Menu Page Page Administrative Support Using the Embedded Web Server Locking the Operator Panel Menus Using the Embedded Web Server Creating an Administrative Password Installing Optional Hardware Installing the 550-Sheet Optional Drawer Installing an Optional Memory Card Page Troubleshooting Your Printer Frequently Asked Questions (FAQ): Dell 2330d/2330dn Laser Printer Issues and Solutions Setup Problems Computer Problems Verify that your printer is compatible with your computer. Ensure that you have turned on both your printer and your computer. Check the USB cable. If the software installation screen does not appear automatically, install the software manually. Determine if the printer software is installed. Correct communication problems between the printer and the computer. Set your printer as the default printer. Printer won't print and print jobs are stuck in the print queue. Printer Problems Error Messages Page Page Page Page Page Page 201 Paper Jam Page 202 Paper Jam 231 Paper Jam Check Duplex 233 Paper Jam Check Duplex 234 Paper Jam Check Duplex Page 24x Paper Jam Check Tray <x> Jam in Tray 1 Page 251 Paper Jam Check Multipurpose Feeder General Guidelines for Selecting or Loading Print Media Avoiding Jams and Misfeeds Clearing Paper Jams Paper jam in the paper path Page Page Paper Problems Printing Problems Print Quality Problems Print is too light. Print is too dark, or the background is gray. White lines appear on the page. Streaked horizontal lines appear on the page. Streaked vertical lines appear on the page. The page contains print irregularities. Toner specks appear on the page. Toner rubs off the paper easily when you handle the sheets. Print density is uneven. Ghost images appear on the page. Print only appears on one side of the page. Margins are incorrect. Frequently Asked Questions (FAQ): Mac OS Features, Issues, and Solutions Mac OS X Features Mac OS X Known Issues and Solutions For Mac OS X version 10.4: For Mac OS X version 10.3: Calling for Service Page Loading Paper Setting the Paper Size and Paper Type Dell 2330d Laser Printer Attached Locally to a Computer Dell 2330dn Laser Printer Attached to a Network Loading the 250-Sheet and 550-Sheet Paper Trays Page Page Using the Multipurpose Feeder Configuring the Multipurpose Feeder Opening the Multipurpose Feeder Page Page Linking and Unlinking Trays Linking trays Unlinking trays Specifications Overview Environmental Specifications Noise Emissions Levels Emulation, Compatibility, and Connectivity Operating System Support MIB Compatibility Print Media Guidelines Media Types and Sizes Font Summary PCL Font List Page Resident PCL Symbol Sets Page Page PS Font List Page Cables Certifications Setting up for Local Printing Windows Installing the Printer Drivers Installing Additional Printer Drivers Page Installing Additional Printer Software Mac OS X: Adding the Printer in Print Center or Printer Setup Utility Linux Page Appendix Dell Technical Support Policy Contacting Dell Page Setting up for Network Printing Windows Supported Printer Drivers Supported Network Printer Ports Network Printing Options Direct Attachment With a Network Cable (Using a Print Server) Direct Attachment With a Network Cable (No Print Server) Shared Printing Share the Printer Install the Shared Printer on Client Computers Point and Print Peer-to-Peer Mac OS X: Adding the Printer in Print Center or Printer Setup Utility Linux Printing a Network Setup Page Licensing Notice BSD License and Warranty statements GNU License Page Page Page Page Page Page Page Microsoft Print Schema License Agreement Software Overview Status Monitor Center Set IP Address Utility Dell Printer Software Uninstall Utility Driver Profiler Dell Printer Configuration Web Tool Dell Printer Alert Utility Removing and Reinstalling Software Installing the Optional XPS Driver Dell Toner Management System Printing Status Window Dell Printer Supplies Reorder Application