4Contents
Error Messages. . . . . . . . . . . . . . . . . . . 29
System Messages. . . . . . . . . . . . . . . . . . 34
Troubleshooting Software and Hardware
Problems . . . . . . . . . . . . . . . . . . . . . . 35
Dell Diagnostics. . . . . . . . . . . . . . . . . . . 36
Troubleshooting Tips. . . . . . . . . . . . . . . . . . . 38
Power Problems . . . . . . . . . . . . . . . . . . 38
Memory Problems . . . . . . . . . . . . . . . . . 39
Lockups and Software Problems. . . . . . . . . . 40
Dell Technical Update Service . . . . . . . . . . . 42
Dell Support Utility . . . . . . . . . . . . . . . . . 42
5 Reinstalling Software . . . . . . . . . . . . . . 45
Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Identifying Drivers . . . . . . . . . . . . . . . . . 45
Reinstalling Drivers and Utilities . . . . . . . . . . 46
Restoring Your Operating System . . . . . . . . . . . . 48
Using Microsoft® Windows® System Restore. . . 48
Using Dell™ Factory Image Restore . . . . . . . . 50
Using the Operating System Media. . . . . . . . . 51
6 Finding Information . . . . . . . . . . . . . . . . 537 Getting Help. . . . . . . . . . . . . . . . . . . . . . 55
Obtaining Assistance . . . . . . . . . . . . . . . . . . 55
Technical Support and Customer Service . . . . . 56
DellConnect. . . . . . . . . . . . . . . . . . . . . 56
Online Services . . . . . . . . . . . . . . . . . . . 56