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Troubleshooting

Symptom

Cause

 

 

Measures

 

Page

No sound is produced

• Subwoofer’s power is not on.

• Turn on the power.

 

 

from subwoofer.

• Subwoofer’s initial setting is set to

• Set the setting to “YES”.

 

60

 

“NO”.

 

 

 

 

 

 

 

• Subwoofer’s output is not connected.

• Connect properly.

 

 

8, 23

 

• The subwoofer’s channel volume

• Turn the subwoofer’s channel volume

36

 

level is set to “OFF”.

level up.

 

 

 

 

 

 

 

 

 

 

 

No test tones are

• Surround mode is set to a mode

• Set

to

STANDARD

(Dolby/DTS

produced.

other than STANDARD (Dolby/DTS

Surround).

 

 

 

 

 

Surround).

 

 

 

 

 

 

 

 

 

 

No sound is produced

• Surround mode is set to “STEREO”.

• Set to a mode other than “STEREO”.

from surround speakers.

 

 

 

 

 

 

 

 

 

 

 

This unit does not

• Batteries dead.

• Replace with new batteries.

3

operate properly when

• Remote control unit too far from this

• Move closer.

 

 

3

remote control unit is

unit.

 

 

 

 

 

 

used.

• Obstacle between this unit and

• Remove obstacle.

 

 

3

 

remote control unit.

 

 

 

 

 

 

 

• Different button is being pressed.

• Press the proper button.

 

 

< and > ends of batteries inserted

• Insert batteries properly.

 

3

 

in reverse.

 

 

 

 

 

 

 

 

 

 

An image is not

AVR-887’s HDMI output terminals

• Check the HDMI connection.

19

projected with an HDMI

and monitor’s input terminals are not

 

 

 

 

 

 

connection.

properly connected.

 

 

 

 

 

 

 

• No HDMI signal is being input.

• Properly select HDMI signal input

53

 

 

source.

 

 

 

 

 

• The connected monitor equipment or

• The AVR-887 will not output video

19

 

other equipments do not support

signal unless the other equipment

 

 

HDCP.

supports HDCP.

 

 

 

 

• The output format of the connected

• Check whether the output format of

19

 

player (HDMI FORMAT) does not

the

connected

player (HDMI

 

 

match the supported input format of

FORMAT)

matches

the

supported

 

 

connected monitor equipments.

input format of connected monitor

 

 

 

equipments.

 

 

 

 

 

 

 

The HDMI audio is not

• The AVR-887 does not play HDMI

• Set the HDMI audio playback setting

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output.

audio signals.

at the “HDMI In Assignment”

 

 

 

settings to “AMP”.

 

 

 

 

• The HDMI audio signals are not

• Set the HDMI audio playback setting

53

 

output from the connected monitor

at the “HDMI In Assignment”

 

 

device.

settings to “TV”.

 

 

 

 

 

 

 

 

 

 

 

Troubleshooting

Symptom

Cause

 

Measures

Page

Power has turned off

• The set’s internal temperature has

• Put the AVR-887 in a well-ventilated

8

and the power indicator

risen and the protection circuit has

place.

 

 

 

is blinking red.

been activated.

• Turn off the power, then wait for the

8

 

 

set to fully cool off before turning the

 

 

 

power back on.

 

 

• The core wires of the speaker cables

• Check the connections of all the

8

 

are touching each other or the AVR-

speaker cables.

 

 

887’s rear panel, activating the

 

 

 

 

 

protection circuit.

 

 

 

 

 

AVR-887 is malfunctioning.

• Turn off the power and contact a

8

 

 

DENON customer service center.

 

 

 

 

 

 

Sound is only produced

• You are playing a monaural source

• When

playing monaural sources,

35

from the center speaker.

(TV, AM radio broadcast, etc.) in the

select a surround mode other than

 

 

STANDARD (Dolby/DTS Surround)

STANDARD

(Dolby/DTS Surround)

 

 

mode.

mode.

 

 

 

 

 

 

 

“DOLBY DIGITAL” is not

• DVD player’s digital audio output

• Check the DVD player’s audio output

displayed.

setting is not proper.

setting.

 

 

 

 

 

For details, see the DVD player’s

 

 

 

operating instructions.

 

 

 

 

 

 

 

“CHECK ANTENNA” is

AVR-887’s XM connectors and the

• Check

that

the connection are

22

displayed in the XM

XM Passport System is not properly

correct.

 

 

 

mode.

connected.

 

 

 

 

 

 

 

 

“NO SIGNAL” is

• The signal cannot be received.

• Reposition your XM Passport System.

39

displayed in the XM

 

 

 

 

 

mode.

 

 

 

 

 

 

 

 

 

“OFF AIR” is displayed

• The selected channel is not currently

• Select the another channel.

39

in the XM mode.

broadcasting.

 

 

 

 

 

 

 

 

Receiving only XM

• The XM Tuner is not activated.

• Contact XM Radio.

38

channels 0 and 1.

 

 

 

 

 

 

 

 

 

 

 

73

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