Dialogic® 4000 Media Gateway Series Integration Note

Test

Call Scenario Description

Notes

Number

 

 

Inbound call scenarios

 

 

 

 

1

Direct call from TDM station set to

 

 

Microsoft® OCS client.

 

 

 

 

2

Direct call from Microsoft® OCS client to

 

 

TDM station set.

 

 

 

 

10.Troubleshooting

10.1Important Debugging Tools

•Ethereal/Wireshark: Can be used to view and analyze the network captures provided by the Dialogic gateway diagnostic firmware.

•Adobe Audition: Can be used to review and analyze the audio extracted from the network captures to troubleshoot any audio related issues.

•Dialogic® Diva® Diagnostics tool: Used to review and analyze all SIP and ISDN traffic that relates to calls going into and leaving the Dialogic® 4000 Media Gateway.

10.2Using the Dialogic® Diva® Diagnostics Tool

Before using the Dialogic® Diva® Diagnostics tool, you would need to enable it by setting the Dialogic® Diva® SIPcontrol™ Software debug. To do so, open the Diva SIPcontrol software web interface, click the link System Settings, and set Debug Level to Extended. Click the Save button for the changes to take effect.

Now, you can start the Diva Diagnostics tool. To do so, click:

Start > Programs > Dialogic Diva > Diagnostics.

65