Dish Network 167821, 5.4 IF YOU NEED HELP

DISH Network offers two options if you need to replace your remote control:

the Advanced Exchange Program and the Post Receipt Exchange Program.

The Advanced Exchange Program allows you to have a replacement remote

shipped immediately to you. Depending upon where you live, the remote sho uld

arrive within 3 to 5 business days. You will not have to return your defective

remote to DISH Network using this program.

A shipping charge will be applied for shipping the replacement remote. This is a

one-time fee based on DISH Network’s competitive bulk shipping rates

(additional charges may apply outside the continental U.S.). This fee will be

charged to your billing account or valid credit card.

The Post Receipt Exchange Program does require that you send DISH Network

the defective remote control at your cost to determine if the equipment is

covered under warranty. To provide faster service, upon receipt of your

equipment you will be shipped a replacement. Your original equipment will not

be available for return.

If your equipment is not covered under warranty and can be repaired, your

billing account or credit card will be charged the standard repair fee for the

replacement. If damage to the defective equipment is found, which DISH

Network in its sole discretion determines has voided the warranty, or makes the

equipment unrepairable, your billing account or credit card will be charged the

market price of the replacement.

An accessory is any DISH Network branded equipment, disp laying the DISH

Network logo, excluding the receiver, Smart Card, cables and hookups, and

non-mechanical components. A one-year warranty becomes effective upon the

activation of the DISH system or date of purchase, if bought s eparately. A proof

of purchase is required to verify the purchase date. If an accessory has an

expired warranty, no exchange will be issued. You may purchase replacement

accessories from DISH Network or your local retailer.

IF YOU NEED HELP

1. Review this User Guide.

2. See Troubleshooting on page 20.

3. Call the Customer Service Center at 1-800-333-DISH (3474). Have the

date of purchase and your customer account number ready.

a. If the representative finds you should return the remote control,

you’ll get a telephone number to call for a Return Authorization

(RA) number. Before shipping any equipment to us, you must get a

Return Authorization number.

b. You must package returned equipment the right way. Follow the

instructions the representative gives you.

c. Write the RA number in large, clearly visible characters on the

outside of the shipping box used to return the equipment.

To avoid confusion and misunderstandings, we will retur n

shipments without an RA number clearly visible on the outside of

the box to you at your cost.